Environmental Monitoring Technical Support Expert

2 months ago


Beijing, Beijing, China Thermo Fisher Scientific Full time
Position Overview

As a Technical Support Specialist focused on Environmental Monitoring, you will play a crucial role in enhancing our service delivery and ensuring customer satisfaction. Your expertise will contribute to our commitment to providing top-notch environmental solutions.

Key Responsibilities
  • Utilize extensive global resources to identify solutions for complex technical challenges.
  • Establish a local technical support hub along with dedicated communication pathways.
  • Lead and engage in various technical projects, including New Product Introductions (NPI), product recalls, and quality enhancement initiatives.
  • Contribute to the development of a comprehensive knowledge base for specific product lines.
  • Enhance Field Service Engineer (FSE) competencies through participation in evaluation systems, training program design, and course delivery.
  • Deliver technical assistance and training to non-technical teams and customers as required.
Minimum Qualifications
  • A Bachelor’s degree or higher in chemistry or environmental sciences.
  • Proven experience with analyzers for monitoring Air Quality Index (AQI), volatile organic compounds (VOCs), and ion concentrations in the atmosphere, as well as general water quality parameters. Proficient in the operation and upkeep of these instruments.
  • Strong communication, presentation, and documentation skills in both Chinese and English.
  • Proficient in Microsoft Office applications.
  • Demonstrated problem-solving abilities with a logical and systematic approach.
  • Willingness to travel up to 15% of the time.
  • Experience in project management is advantageous.


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