Technical Services Consultant
6 days ago
Position Overview
In this role, you will oversee advanced technical assistance, manage application performance, and support national initiatives.
Key Responsibilities:
- Deliver advanced technical assistance, addressing complex troubleshooting scenarios.
- Facilitate workshops with the application team to share knowledge and improve service capabilities.
- Resolve application and product issues efficiently and thoroughly.
- Develop and uphold a comprehensive documentation system for product and customer technology.
- Establish standardized processes for customer training and visits.
- Manage the documentation for product usage training, including updates and related communications.
- Collaborate with global teams to exchange technical insights and provide summaries to local staff.
- Implement standard operating procedures and align with company strategies, working closely with sales and marketing.
- Offer advanced support for product evaluations conducted for clients.
- Assist application specialists in interpreting test results for customers.
Basic Job Requirements:
Candidates should possess at least a Bachelor’s degree in Molecular Biology, Medical Laboratory Science, Medical Pathology, Life Sciences, or a related field. Strong presentation, analytical, and training skills are essential.
Desired Qualifications:
- Proven experience of over five years in a multinational corporation, with relevant expertise in sales and application support.
- Strong planning and organizational abilities.
- Customer-focused approach with excellent relationship management skills.
- Expertise in products and applications.
- Ability to foster internal cooperation and coordination.
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