Technical Services Consultant

6 days ago


Beijing, Beijing, China Roche Full time

Position Overview

In this role, you will oversee advanced technical assistance, manage application performance, and support national initiatives.

Key Responsibilities:

  • Deliver advanced technical assistance, addressing complex troubleshooting scenarios.
  • Facilitate workshops with the application team to share knowledge and improve service capabilities.
  • Resolve application and product issues efficiently and thoroughly.
  • Develop and uphold a comprehensive documentation system for product and customer technology.
  • Establish standardized processes for customer training and visits.
  • Manage the documentation for product usage training, including updates and related communications.
  • Collaborate with global teams to exchange technical insights and provide summaries to local staff.
  • Implement standard operating procedures and align with company strategies, working closely with sales and marketing.
  • Offer advanced support for product evaluations conducted for clients.
  • Assist application specialists in interpreting test results for customers.

Basic Job Requirements:

Candidates should possess at least a Bachelor’s degree in Molecular Biology, Medical Laboratory Science, Medical Pathology, Life Sciences, or a related field. Strong presentation, analytical, and training skills are essential.

Desired Qualifications:

  • Proven experience of over five years in a multinational corporation, with relevant expertise in sales and application support.
  • Strong planning and organizational abilities.
  • Customer-focused approach with excellent relationship management skills.
  • Expertise in products and applications.
  • Ability to foster internal cooperation and coordination.


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