Technical Support Manager

2 days ago


Beijing, Beijing, China Tencent Full time

About the Role

Tencent is seeking a highly skilled Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and collaborating with our product development team to improve our products.

Key Responsibilities

  • Provide technical support to customers via phone, email, or remote access, and resolve technical issues in a timely and professional manner.
  • Collaborate with the product development team to identify and resolve technical issues, and provide feedback on product functionality and customer needs.
  • Develop and maintain technical documentation and knowledge base articles to support customer support operations.
  • Conduct regular customer satisfaction surveys and analyze feedback to improve customer support services.

Requirements

  • Bachelor's degree in Computer Science or related field, and at least 3 years of experience in audio/video communication technology.
  • Strong knowledge of mainstream audio/video conferencing technology, audio/video conferencing products, and network devices such as firewalls, routers, and switches.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • PMP or CCIE certification is a plus.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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