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Customer Technical Program Manager
4 months ago
We are now looking for a Customer Technical Program Manager At NVIDIA, our employees are passionate about parallel and visual computing. We're united in our quest to transform the way graphics are used to solve some of the most complex problems in computer science. It started out as an engine for simulating human imagination, conjuring up the amazing virtual worlds of video games and Hollywood films. Today, NVIDIA's GPU simulates human intelligence, running deep learning algorithms and acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world.
This is our life's work — to amplify human imagination and intelligence. And we've only scratched the surface of what we can accomplish when we apply our technology to it. We need passionate, hard-working and creative people to help us take on some of these once-in-a-lifetime opportunities. As a key member of the Customer Program Management Team for NVIDIA's Enterprise business units, we are looking for a Program Management professional who will be responsible for leading customer relations as well as technical/operational program execution for some of our most important enterprise and cloud service provider customers.
What you'll be doing:
- You will first define the strategy and tactics for successfully executing graphics-based server product solutions (including AI/deep learning, high-performance computing, virtualization, and remote visualization), from evaluation/proof-of-concept, to design/development/qualification/validation, through customer acceptance and production datacenter deployment.
- Execute the plan you created by: identifying and assembling the core support team, formally kicking off the project with the customer, supporting the design-in effort by providing technical collateral/product samples/tools, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring customer acceptance and production deployment.
- Post-production/deployment, you will provide sustaining technical support to the customer and act as a case manager to lead resolution of field quality issues/escalations.
- Are you comfortable defining and executing complex program schedules with intimate understanding of dependencies, critical paths, key and critical landmarks, and deliverables?
- Translation of customer requirements into specific tasks and assignment of those tasks to relevant functional areas should come second nature to you. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.
- Are you able to handle multiple customers and customer programs at a time, across worldwide geographies and time zones?
- Can you effectively organize and lead complex technical engineering-to-engineering (hardware and software) discussions?
- Clearly and intelligently communicate issue status to the customer and internal (including executive) teams.
- Are you able to correctly represent the urgency of issues and raise issues (internally and/or externally) as appropriate?
- Partner closely with engineering, operations, quality, marketing, and sales teams to resolve technical and logistical issues.
- Regularly communicate program status and key issues to management.
- Develop a close working relationship with customer development teams and use creativity to find solutions to their issues. What we need to see:
- 10+ years in a high-tech electronics or semiconductor industry with a focus on program/project management
- Experience and therefore deep customer savvy born of running significant and complex server engagement programs, especially with strategic customers with large datacenter deployments.
- Strong technical savvy, including server development and datacenter qualification/deployment.
- Supreme leadership skills across broad and diverse functional teams.
- Graphics, AI/deep learning, high performance computing, and/or cloud datacenter development/deployment experience desirable.
- Validated history of 5+ years of Project/Program Management of server and software product solutions
- Strong technical background and experience working with customers in a cloud development/deployment and/or OEM environment.
- Experience leading global.
- BS/MS Engineering or Computer Science preferred.
- Travel
