Technical Program Manager

2 months ago


Beijing, Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. Full time
  • About the Role

We are seeking a highly motivated Technical Program Manager to join our GCR SSO Launch TPM team in Amazon Connect Technology Services (Beijing) Co., Ltd.

The successful candidate will be responsible for accelerating the launch of AWS services and features to the China regions, ensuring the accuracy of product content and pricing information on AWS China dedicated websites, and keeping the technical consistency with commercial regions by replicating the global projects or programs in the China regions.

Key Responsibilities
  • Ensure efficient routing of field team requests to the appropriate owner within SSO or service teams.
  • Track and analyze customer escalation tickets to identify areas for process improvement and overall program efficiency.
  • Advise field teams on the correct procedures for various customer situations, including capacity reservation, service launch plans, and credit applications.
  • Guide field teams on effective utilization of customer and internal tools.
Basic Qualifications
  • Bachelor's degree in engineering, computer science, or equivalent.
  • 3+ years of technical product or program management experience; experience managing programs across cross-functional teams, building processes, and coordinating release schedules.
About the Team

The GCR SSO Launch TPM team focuses on three main areas: accelerating the launch of AWS services and features to the China regions, ensuring the accuracy of product content and pricing information on AWS China dedicated websites, and keeping the technical consistency with commercial regions by replicating the global projects or programs in the China regions.

As a member of the team, you will work closely with both GCR field team members and AWS service teams in managing technical programs or solving customer issues.



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