Ophthalmic Technical Case Manager

3 weeks ago


Beijing, Beijing, China CN20 Alcon (China) Ophthalmic Product Co. Ltd Company Full time

CN20 Alcon (China) Ophthalmic Product Co. Ltd Company is driven by its mission to help people see brilliantly. As a leading global eye care company, we innovate boldly and champion progress with speed.

As an Ophthalmic Technical Case Manager at CN20 Alcon, you will be responsible for day-to-day case management of quality technical complaints and adverse events. This includes intake follow-up, triage, and system entry involving Alcon devices and OTC products.

Your key responsibilities will include:

  • Receiving and processing complaints and adverse events
  • Coordinating product returns for inspection and analysis
  • Managing data collection and documentation

We are looking for a skilled and detail-oriented individual who can provide excellent customer service and maintain accurate records.

This role offers a competitive salary of $55,000 - $65,000 per annum, depending on experience, as well as a range of benefits including medical insurance, annual leave, and opportunities for professional development.

In this role, you will have the opportunity to work in a dynamic and supportive team environment, contributing to the success of CN20 Alcon's eye care products and services.

CN20 Alcon values diversity and inclusion and welcomes applications from candidates with varying levels of experience and backgrounds.

We strive to create a positive and inclusive workplace culture that fosters collaboration, innovation, and growth.



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