Technical Service Manager
2 weeks ago
Technical Service Manager Job Overview
The Technical Service Manager at Axalta is responsible for ensuring customer success, product performance in the field, and protecting Axalta's market share. This role involves gaining and improving customer satisfaction.
Main Responsibilities
- Lead the new line service daily work, following safety processes and practices.
- Set up and manage the online service team.
- Identify and build relationships with key customer contacts.
- Establish baseline and improve customer satisfaction.
- Perform daily, weekly, and monthly checklists to improve coating performance.
- Responsible for internal and external reports.
- Customer issue report log sheet (QVR) and lead the ABC weekly call.
- Communicate with CSR, Sales, GBT, and PE teams to support customers.
- Manage site team performance, set up site team COT, and lead the IPP review to develop the site team and achieve business goals.
Key Requirements
- Good personality.
- BS degree in Polymer, Fine Chemistry, or Organic Chemistry preferred.
- 6 years of working experience in a painting shop or coatings industry.
- Understanding of products, processes, and OEM business nature.
- Strong technical competency and creative capability.
- Good communication skills (Chinese and English).
- Excellent networking and teamwork capabilities.
- Excellent analysis abilities.
- Ability in team daily management.
- Self-motivated.
About Axalta
Axalta has remained at the forefront of the coatings industry by investing in innovative solutions, engineering technologies that protect customers' products, and adding dimension and beauty with colorful finishes. We have a vast portfolio of brands serving four end markets: Refinish, Industrial, Light Vehicle, and Commercial Vehicle, across North America, EMEA, Latin America, and Asia-Pacific. Our global footprint allows us to deliver solutions in over 140 countries, coating 30 million vehicles per year. We've set an exciting 2040 carbon neutrality goal and 10 other sustainability initiatives, working with customers to optimize their businesses and achieve their goals.
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