Technical Service Manager
1 month ago
Job Summary
The Technical Service Manager is a key role at Axalta, responsible for ensuring product performance in the field and protecting market share. This position requires strong technical competency, creative capability, and excellent communication skills.
Key Responsibilities
- Lead the new line service daily work, following safety processes and practices.
- Set up and manage the on-line service team.
- Identify and build relationships with key personnel in customers.
- Establish baseline and improve customer satisfaction.
- Perform daily, weekly, and monthly checklists to improve coating performance.
- Responsible for internal and external reports.
- Customer issue report log sheet QVR, and lead the ABC weekly call.
- Communicate with CSR Sales team, GBT team, and PE team to support customer needs.
- Manage site team performance, set up site team COT, and lead the IPP review.
Requirements
- Good personality.
- BS degree in polymer, fine chemistry, or organic chemistry preferred.
- 6 years of working experience in painting shops or coatings industry.
- Understanding of product, process, and OEM business.
- Strong technical competency and creative capability.
- Good communication skills (Chinese and English).
- Excellent networking capabilities and team work.
- Excellent analysis abilities.
- Ability in team daily management.
- Self-motivated.
About Axalta
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products and add dimension and beauty with colorful finishes. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year.
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