Cloud Technical Program Manager for China Region

4 weeks ago


Beijing, Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. Full time

About the Job

As a Cloud Technical Program Manager at Amazon Connect Technology Services (Beijing) Co., Ltd., you will play a critical role in driving the launch of AWS services and features to the China regions.

We are seeking an experienced technical program manager who can work closely with GCR field team members and AWS service teams to manage technical programs or solve customer issues. You will have the opportunity to improve the working process, deep dive into material delivery issues that threaten project schedules, and resolve technical challenges uncovered through execution.

Key Responsibilities

  • Ensure efficient routing of field team requests to the appropriate owner within SSO or service teams.
  • Track and analyze customer escalation tickets to identify areas for process improvement and overall program efficiency.
  • Advise field teams on the correct procedures for various customer situations, including capacity reservation, service launch plans, and credit applications.
  • Guide field teams on effective utilization of customer and internal tools.

Requirements

  • Bachelor's degree in engineering, computer science or equivalent.
  • 3+ years of technical product or program management experience; experience managing programs across cross-functional teams, building processes and coordinating release schedules.

Preferred Qualifications

  • Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership.
  • Experience developing and executing/delivering product and technical roadmaps.

About the Team

The GCR SSO Launch TPM team focuses on three main areas: accelerating the launch of AWS services and features to the China regions as China launch SME partnering with launch stakeholders such as AWS service teams, Region Services, AWS Documentation, Launch Operations, CN local legal, compliance, software development, and marketing teams; ensuring the accuracy of product content and pricing information on AWS China dedicated websites; and keeping the technical consistency with commercial regions by replicating the global projects or programs in the China regions.

A Day in the Life

You will work closely with both business and product teams to support a wide range of technical programs and help to improve customer case handling process and communications between GCR team and AWS service teams.

Salary Estimate

The estimated salary for this position is around $120,000 per year, based on industry standards and the company's requirements.



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