Technical Program Manager, GCR SSO
4 weeks ago
We are seeking a highly motivated Technical Program Manager to join our Global Customer Support (GCS) team in AWS China. As a Technical Program Manager, you will play a critical role in driving process improvements, analyzing complex issues, and implementing solutions to ensure seamless customer experiences.
Key Responsibilities- Ensure efficient routing of field team requests to the appropriate owner within SSO or service teams.
- Track and analyze customer escalation tickets to identify areas for process improvement and overall program efficiency.
- Advise field teams on the correct procedures for various customer situations, including capacity reservation, service launch plans, and credit applications.
- Guide field teams on effective utilization of customer and internal tools.
- Bachelor's degree in engineering, computer science, or equivalent.
- 3+ years of technical product or program management experience, with a focus on managing programs across cross-functional teams, building processes, and coordinating release schedules.
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership.
- Experience developing and executing/delivering product and technical roadmaps.
The GCR SSO Launch TPM team focuses on accelerating the launch of AWS services and features to the China regions, ensuring the accuracy of product content and pricing information on AWS China dedicated websites, and maintaining technical consistency with commercial regions.
-
Technical Program Manager, GCR SSO
4 weeks ago
Beijing, Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. Full timeAbout the RoleWe are seeking a highly motivated Technical Program Manager to join our GCR SSO Launch TPM team in Beijing. As a Technical Program Manager, you will be responsible for driving the launch of AWS services and features in the China regions, ensuring the accuracy of product content and pricing information on AWS China dedicated websites, and...
-
Technical Program Manager
2 weeks ago
Beijing, Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. Full timeAbout the RoleWe are seeking a highly motivated Technical Program Manager to join our GCR SSO Launch TPM team in Amazon Connect Technology Services (Beijing) Co., Ltd.The successful candidate will be responsible for accelerating the launch of AWS services and features to the China regions, ensuring the accuracy of product content and pricing information on...
-
Cloud Technical Program Manager for China Region
46 minutes ago
Beijing, Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. Full timeAbout the JobAs a Cloud Technical Program Manager at Amazon Connect Technology Services (Beijing) Co., Ltd., you will play a critical role in driving the launch of AWS services and features to the China regions.We are seeking an experienced technical program manager who can work closely with GCR field team members and AWS service teams to manage technical...
-
Strategic Marketing Field Manager for GCR Expansion
45 minutes ago
Beijing, Beijing, China AppsFlyer Full timeAbout the RoleWe are seeking a highly motivated and experienced Strategic Marketing Field Manager to lead our marketing efforts in GCR. As a key member of our team, you will be responsible for developing and executing comprehensive marketing strategies that drive business results.Key ResponsibilitiesCultivate strong relationships with industry media,...
-
GCR Devices Sales Manager
4 weeks ago
Beijing, Beijing, China Microsoft Full timeOverviewMicrosoft is seeking a seasoned sales professional to join our Consumer Sales Organization (CSO) team as a Distribution Sales Manager for the GCR markets. This role will be responsible for driving sales growth through retailers, distributors, and mobile operators for all Devices & Creativity products, including M365, Windows Consumer, Surface, and...
-
Technical Security Program Manager
1 month ago
Beijing, Beijing, China Amazon (China) Holding Company Limited Full timeAbout the RoleWe are seeking an experienced Security Technical Program Manager to join our Amazon Stores Security OCISO InfoSec China team. As a key member of our team, you will be responsible for building bridges between security, technology, and compliance by working across remote and local teams within Amazon Security organization, core security teams,...
-
Lead Technical Program Manager
41 minutes ago
Beijing, Beijing, China NTT DATA Full timeCompany OverviewNTT DATA, a leading technology services company, is seeking an exceptional Lead Technical Program Manager to join our team.
-
Senior Account Executive, GCR Non-Gaming
1 month ago
Beijing, Beijing, China AppLovin Full timeAbout AppLovinAppLovin is a leading technology company that helps businesses connect with their ideal customers. Our end-to-end software and AI solutions enable businesses to reach, monetize, and grow their global audiences. For more information about AppLovin, visit our website.Our global team is composed of talented individuals with diverse backgrounds and...
-
GCR Security Solutions Business Development Lead
1 month ago
Beijing, Beijing, China Microsoft Full timeOverviewThe Sales Enablement & Operations (SE&O) team plays a pivotal role in translating Microsoft's Commercial Strategy into a local execution plan, driving operational excellence to achieve remarkable results. Our team fosters cross-company, cross-Area, and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by...
-
Amazon Security Technical Program Manager
45 minutes ago
Beijing, Beijing, China Amazon (China) Holding Company Limited Full timeAbout the RoleWe are seeking a seasoned Security Technical Program Manager to join our Amazon Stores Security OCISO InfoSec China team. As a key member of our organization, you will drive exceptional security for customers and compliance as a business enabler.Key ResponsibilitiesEstablish credibility and maintain strong working relationships with groups...
-
GCR Security Solutions Business Development Lead
2 months ago
Beijing, Beijing, China Microsoft Full timeOverviewThe Sales Enablement & Operations (SE&O) team plays a pivotal role in translating Microsoft's Commercial Strategy into a localized execution plan, driving operational excellence to achieve maximum results. Our team fosters cross-company, cross-Area, and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by...
-
Customer Program Manager
1 month ago
Beijing, Beijing, China NVIDIA Full timeJob Title: Customer Program ManagerNVIDIA is seeking a highly skilled Customer Program Manager to lead our autonomous driving and AI programs in the China market. As a key member of our Customer Program Management Team, you will be responsible for managing program execution and customer relations.Key Responsibilities:Define program schedules, achievements,...
-
Customer Success Account Director
2 weeks ago
Beijing, Beijing, China Microsoft Full timeJob DescriptionOverviewAt Microsoft, we empower every individual and organization to achieve more. As a Customer Success Account Manager, you will bridge the gap between customers and transformative solutions, driving growth and fostering long-term partnerships.Key ResponsibilitiesAs a strategic leader, you will:Directly manage CSAM individual contributors...
-
Senior Account Executive, GCR Non-Gaming
4 weeks ago
Beijing, Beijing, China AppLovin Full timeAbout AppLovinAppLovin is a leading provider of end-to-end software and AI solutions for businesses to reach, monetize, and grow their global audiences. Our mission is to help businesses connect with their ideal customers, and we're looking for a talented individual to join our Non-Gaming Growth team.The AppLovin Non-Gaming Growth team fuels the growth of...
-
Beijing, Beijing, China Amazon (China) Holding Company Limited Full timeAbout the RoleWe are seeking an experienced Security Technical Program Manager to join our Amazon Stores Security OCISO InfoSec China team. As a TPM, you will be responsible for building bridges between security, technology, and compliance by working across remote and local teams within Amazon Security organization, core security teams, and related Amazon...
-
Customer Program Manager
2 months ago
Beijing, Beijing, China NVIDIA Full timeJob DescriptionNVIDIA is seeking a highly skilled Customer Program Manager to lead the autonomous driving and AI programs in the China market. As a key member of the Customer Program Management Team for NVIDIA's Automotive business unit, this role requires an expert in program management with a solid engineering background.Key ResponsibilitiesDefine program...
-
Customer Program Manager
2 months ago
Beijing, Beijing, China NVIDIA Full timeAbout the RoleNVIDIA is seeking a highly skilled Customer Program Manager to lead the autonomous driving and AI initiatives in the China market. As a key member of the Customer Program Management Team for NVIDIA's Automotive business unit, this role requires a seasoned program manager with a solid engineering background to oversee program execution and...
-
Customer Program Manager
2 weeks ago
Beijing, Beijing, China NVIDIA Full timeAt NVIDIA, our employees are passionate about parallel and visual computing, which is at the heart of the recent Artificial Intelligence revolution. Our technology powers innovative solutions in A.I, video games, cloud, and enterprise computing, as well as embedded fields.We are seeking a Customer Program Manager for the China market to lead autonomous...
-
Customer Program Manager
3 weeks ago
Beijing, Beijing, China NVIDIA Full timeAt NVIDIA, our employees are passionate about parallel and visual computing which is becoming the backbone of recent Artificial Intelligence revolution. Our technology is at the heart of the state-of-the-art innovation in A.I, video games, cloud and enterprise computing and embedded fields. NVIDIA's solutions power the digital cockpits, infotainment systems...
-
Senior Technical Program Lead
2 weeks ago
Beijing, Beijing, China NTT DATA Full timeJob Title: Technical Project ManagerJob Summary:As a Technical Project Manager at NTT DATA, you will be responsible for overseeing the technical aspects of our core platform, including the backend of our web application. You will work closely with the development team and clients to ensure the successful delivery of projects.Key Responsibilities:Manage the...