Retail Support Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled Retail Support Specialist to join our team at Stefanini. As a Retail Support Specialist, you will be responsible for providing technical support to our clients in a retail environment. This includes troubleshooting and resolving technical issues with hardware, software, and network devices.
Key Responsibilities:
- Provide technical support to clients in a retail environment
- Troubleshoot and resolve technical issues with hardware, software, and network devices
- Collaborate with the Service Desk team to resolve end-user break/fix issues
- Document and track problems to ensure timely resolution
Requirements:
- 3+ years of corporate desk-side support experience
- Strong emphasis on supporting Windows 7 and Windows 10
- Experience troubleshooting and replacing hardware on Lenovo PCs
- Experience using Active Directory
- Excellent written and verbal communication skills
What We Offer:
- Comprehensive benefits package
- Opportunity to participate in professional development eLearning programs
- Flat organizational structure enabling faster communication and decision-making
Why Stefanini:
- Brazilian and privately owned company
- Agility, flexibility, and innovation in our DNA
Apply Now:
If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
Job Requirements:
- Level 2
- Experience: 4 Years +
- Targeted Base Skill Set
Duties & Responsibilities:
- Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing
- Diagnose and troubleshoot retail POS systems, printer and operating problems
- Consult and instruct users on hardware and software questions/issues
- Runs diagnostic tests to isolate system problems as well as proactive activities
Base Requirements:
- Excellent written and verbal communication and service skills
- Commercial experience in an IT support technician role
- Experience in working with a helpdesk operation, to include Windows and Mac clients
- Self-starter that is able to collaborate actively with others in a cross-functional team
- Proven attention to detail and high standards for quality
Work with Us:
At Stefanini, we value our employees and offer a comprehensive benefits package, including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and much more. We also offer opportunities for professional development and growth within the company.
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