Retail Support Specialist

4 weeks ago


Beijing, Beijing, China Stefanini Full time
Job Title: Retail Support Specialist

About the Role:

We are seeking a highly skilled Retail Support Specialist to join our team at Stefanini. As a Retail Support Specialist, you will be responsible for providing technical support to our clients in a retail environment. This includes troubleshooting and resolving technical issues with hardware, software, and network devices.

Key Responsibilities:

- Provide technical support to clients in a retail environment
- Troubleshoot and resolve technical issues with hardware, software, and network devices
- Collaborate with the Service Desk team to resolve end-user break/fix issues
- Document and track problems to ensure timely resolution

Requirements:

- 3+ years of corporate desk-side support experience
- Strong emphasis on supporting Windows 7 and Windows 10
- Experience troubleshooting and replacing hardware on Lenovo PCs
- Experience using Active Directory
- Excellent written and verbal communication skills

What We Offer:

- Comprehensive benefits package
- Opportunity to participate in professional development eLearning programs
- Flat organizational structure enabling faster communication and decision-making

Why Stefanini:

- Brazilian and privately owned company
- Agility, flexibility, and innovation in our DNA

Apply Now:

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

Job Requirements:

- Level 2
- Experience: 4 Years +
- Targeted Base Skill Set

Duties & Responsibilities:

- Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing
- Diagnose and troubleshoot retail POS systems, printer and operating problems
- Consult and instruct users on hardware and software questions/issues
- Runs diagnostic tests to isolate system problems as well as proactive activities

Base Requirements:

- Excellent written and verbal communication and service skills
- Commercial experience in an IT support technician role
- Experience in working with a helpdesk operation, to include Windows and Mac clients
- Self-starter that is able to collaborate actively with others in a cross-functional team
- Proven attention to detail and high standards for quality

Work with Us:

At Stefanini, we value our employees and offer a comprehensive benefits package, including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and much more. We also offer opportunities for professional development and growth within the company.

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