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Partner Support Specialist, China
1 month ago
Distribusion Technologies GmbH is a leading ground transportation marketplace that provides seamless access to ground transportation online. Our cutting-edge B2B technology platform connects bus, rail, and ferry operators in 70+ countries with major online retailers, including Google Maps and Booking.com.
We are shaping the future of travel and building the largest global network of transport providers and retailers. As a Partner Support Agent, you will play a crucial role in driving quality improvements and projects for key partnerships.
Key Responsibilities:- Handle incoming requests from partners regarding bookings with efficiency and accuracy.
- Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.
- Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.
- Experience in Customer Service.
- Strong networking mentality, exceptional collaboration, and communication skills to forge lasting relationships with our valued partners.
- Fluency in both English and Chinese.
- Ability to quickly understand new technical topics.
- Organized and structured, with the ability to manage multiple initiatives with changing priorities and meet deadlines.
- Collaboration across different teams and geographies.
- A fast-paced travel tech company with a rapidly growing industry.
- Ownership and responsibility from day one, with a direct impact on the company's success.
- Agility and a cutting-edge tech stack, with the best possible tools for our engineers, partners, and carriers.
- Global companies, including Booking.com, Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF.
- An international team of talented and driven people with a clear mission.
- Flexible and remote working conditions, relocation opportunities, and career growth in a small and developing company.
