Digital Success Support Specialist
4 weeks ago
Digital Success Support Specialist
The World Economic Forum is seeking a highly motivated and detail-oriented Digital Success Support Specialist to join our China Central Support team.
As a Digital Success Support Specialist, you will provide day-to-day support to internal and external users on core digital platforms, assist with database maintenance and transformation, and share support issues and user feedback to improve digital products.
Responsibilities:
- 1) Digital Success Support:
- Providing technical support to users on digital platforms, including CRM and Event Management apps.
- Assisting with database maintenance and transformation, incorporating new processes and improvements.
- Sharing support issues, user feedback, and ideas to enhance digital products.
- Implementing change management activities according to new developments and business process evolution.
Participant Services & Business Service Support:
- Coordinating participant relations with engagement managers, assisting in invitation and registration processes.
- Producing event registration reports for data monitoring and analysis.
- Providing operational and logistical support via various communication channels.
- Communicating with and providing services for participants on demand online and onsite.
- CRM system data quality and cleaning, reporting support for in-house use.
Visa Support:
- Coordinating with government officials to issue visa letters to foreign participants.
- Issuing visa letters from the Forum side to support foreign participants' trips to China.
- Answering incoming questions regarding visa letters issued from government officials and the Forum.
- Monitoring visa letter issuing procedures to ensure smooth operation.
Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and influence to improve the state of the world.
Key qualities and skills:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and technical skills, with a willingness to learn and adapt.
- Excellent attention to detail and organizational skills.
Requirements:
The successful candidate will have a college or university degree (undergraduate or postgraduate) and be currently pursuing their studies.
While major is not important, we are looking for candidates with an outstanding record of academic achievement, a can-do attitude, and a desire to make an impact.
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