Digital Success Support Specialist

4 weeks ago


Beijing, Beijing, China World Economic Forum Full time

Digital Success Support Specialist


The World Economic Forum is seeking a highly motivated and detail-oriented Digital Success Support Specialist to join our China Central Support team.


As a Digital Success Support Specialist, you will provide day-to-day support to internal and external users on core digital platforms, assist with database maintenance and transformation, and share support issues and user feedback to improve digital products.


Responsibilities:



  • 1) Digital Success Support:
  • Providing technical support to users on digital platforms, including CRM and Event Management apps.
  • Assisting with database maintenance and transformation, incorporating new processes and improvements.
  • Sharing support issues, user feedback, and ideas to enhance digital products.
  • Implementing change management activities according to new developments and business process evolution.

Participant Services & Business Service Support:



  • Coordinating participant relations with engagement managers, assisting in invitation and registration processes.
  • Producing event registration reports for data monitoring and analysis.
  • Providing operational and logistical support via various communication channels.
  • Communicating with and providing services for participants on demand online and onsite.
  • CRM system data quality and cleaning, reporting support for in-house use.

Visa Support:



  • Coordinating with government officials to issue visa letters to foreign participants.
  • Issuing visa letters from the Forum side to support foreign participants' trips to China.
  • Answering incoming questions regarding visa letters issued from government officials and the Forum.
  • Monitoring visa letter issuing procedures to ensure smooth operation.

Why work at the Forum:


The Forum believes that progress happens by bringing together people from all walks of life who have the drive and influence to improve the state of the world.


Key qualities and skills:



  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and technical skills, with a willingness to learn and adapt.
  • Excellent attention to detail and organizational skills.

Requirements:


The successful candidate will have a college or university degree (undergraduate or postgraduate) and be currently pursuing their studies.


While major is not important, we are looking for candidates with an outstanding record of academic achievement, a can-do attitude, and a desire to make an impact.



  • Beijing, Beijing, China World Economic Forum Full time

    Digital Success Specialist, AsiaThe World Economic Forum is seeking a Digital Success Specialist for Asia to enhance the digital experience for constituents in the region.This role will be responsible for providing day-to-day support on core digital products to internal and external users, collaborating with the Digital Success team in Geneva and New...


  • Beijing, Beijing, China Microsoft Full time

    At Microsoft, we are seeking a highly skilled Digital Transformation Specialist to join our team as a Solution Area Specialist for Support Solutions. This role is designed to drive and close Microsoft Enterprise Unified Support opportunities, ensuring our customers receive unparalleled support throughout all stages of the product lifecycle.The ideal...


  • Beijing, Beijing, China World Economic Forum Full time

    China Central Support InternshipThe World Economic Forum is seeking a highly motivated and detail-oriented individual to support the preparations for the Annual Meeting of the New Champions (AMNC) in China.As a China Central Support Intern, you will work closely with the World Economic Forum Beijing Office team to provide day-to-day support to internal and...


  • Beijing, Beijing, China verticurl Full time

    Customer and Partner Success We're seeking a seasoned professional to lead our client services team as a Client Services Director. The ideal candidate will have a deep understanding of data-driven marketing, agency experience, and a proven track record of driving business growth in digital marketing.Key Responsibilities: 1. Leadership & Relationship...


  • Beijing, Beijing, China World Economic Forum Full time

    At the World Economic Forum, we believe that progress happens by bringing together people from all walks of life who have the drive and influence to improve the state of the world. We are seeking a highly motivated and organized Digital Innovation Specialist for Global Partnerships to support our China Central Support team.About the RoleThis is an exciting...


  • Beijing, Beijing, China UNHCR Full time

    UNHCR is seeking a highly skilled Digital Transformation Specialist to join our team. This role plays a vital part in driving digital innovation and process improvements across the organization.As a Digital Transformation Specialist, you will be responsible for identifying opportunities to enhance our digital capabilities and implementing strategic...


  • Beijing, Beijing, China Lenovo Full time

    Job OverviewWe are seeking a skilled Digital Transformation Specialist to join our team at Lenovo. The ideal candidate will have a strong background in finance and experience with digital transformation projects.Key ResponsibilitiesCollect and analyze project requirements, preparing detailed documents for IT implementation.Communicate and coordinate with...


  • Beijing, Beijing, China Mercedes-Benz Full time

    Job OverviewWe are seeking an experienced Digitalization Transformation Specialist to join our team at Mercedes-Benz Group China Ltd. in Beijing.About the RoleThis is a full-time position that offers a competitive salary, estimated to be around 250,000 - 350,000 CNY per year, depending on qualifications and experience.Main ResponsibilitiesCollect and analyze...


  • Beijing, Beijing, China GroupM Full time

    About the RoleGroupM Nexus is seeking a highly skilled Digital Performance Specialist to join their team. As a key member of the performance marketing team, you will be responsible for driving business growth and delivering exceptional results for clients.This role requires strong analytical and problem-solving skills, with the ability to work independently...


  • Beijing, Beijing, China BruntWork Full time

    The role of Digital Marketing Specialist at BruntWork is a fantastic opportunity for a highly motivated and organized individual to join our team. In this position, you will be responsible for managing the clinic's digital presence and patient engagement through various social media platforms.


  • Beijing, Beijing, China Lenovo Full time

    Job OverviewAs a Digital Transformation Specialist at Lenovo, you will be responsible for delivering end-to-end projects that drive business growth and improvement. Key responsibilities include requirement collection and analysis, preparing requirement documents, and supporting testing and change management activities.Key ResponsibilitiesFocus on project...


  • Beijing, Beijing, China Lenovo Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Digital Marketing Specialist to join our Lenovo eCommerce team in the AP region. The successful candidate will be responsible for managing tasks and projects to refresh web contents and improve web experience, supporting the growth of Lenovo eCommerce business in the AP region.Key...


  • Beijing, Beijing, China The Economist Full time

    Job Title: Digital Program SpecialistAt The Economist, we are seeking a highly skilled Digital Program Specialist to join our team. As a key member of our Information Technology Department, you will be responsible for driving IT process design and implementing cutting-edge cloud technology solutions.Responsibilities:Liaise between the IT department and...


  • Beijing, Beijing, China Western Digital Full time

    Company OverviewAt Western Digital, our mission is to empower global innovation and push the boundaries of technology. We achieve this by providing cutting-edge data-centric solutions that make what was once impossible, possible.We are a key partner to some of the world's largest and highest growth organizations. From enabling systems to make cities safer...


  • Beijing, Beijing, China AppsFlyer Full time

    Customer Support and Growth SpecialistAre you passionate about delivering exceptional customer experiences and driving revenue growth? As a Customer Support and Growth Specialist at AppsFlyer, you will be responsible for providing top-notch support to our customers on all levels, from technical to business and product. You will work closely with our...


  • Beijing, Beijing, China Asian Infrastructure Investment Bank AIIB Full time

    Job Title: Digital Finance SpecialistAbout the RoleThe Asian Infrastructure Investment Bank (AIIB) is seeking a highly skilled Digital Finance Specialist to join its Treasury business unit. As a key member of the team, you will be responsible for analyzing business processes, identifying areas for improvement, and implementing digital solutions to enhance...


  • Beijing, Beijing, China Gate Full time

    We are Gate, a pioneering cryptocurrency exchange founded in 2013. With millions of registered users, we aim to democratize access to the markets for all.Our mission is to provide a best-in-class experience in trading, security, and blockchain product innovation. We strive to be a leader in the industry, consistently ranked among the top 10 cryptocurrency...


  • Beijing, Beijing, China verticurl Full time

    About This RoleVerticurl is seeking a seasoned Digital Marketing Strategist to lead our customer success and growth initiatives. This role will be based in China.Key Responsibilities:Client Leadership & Relationship ManagementServe as a strategic leader, managing and nurturing client relationships. Develop data-driven marketing plans tailored to each...


  • Beijing, Beijing, China Microsoft Full time

    Job OverviewWe are seeking a highly skilled Azure Infrastructure Sales Specialist to join our digital native sales organization. As a business leader with deep technical and business knowledge, you will work with our most important customers in China to advance the engagement process and achieve/exceed quarterly Azure Infrastructure consumption targets for...


  • Beijing, Beijing, China Western Academy of Beijing Full time

    Job Title: Education Support SpecialistJob Summary:We are seeking a highly motivated and organized Education Support Specialist to join our team at Western Academy of Beijing. The successful candidate will provide support to teachers and students in a dynamic and inclusive learning environment.Key Responsibilities:Assist teachers with lesson planning,...