Support Engineer, Application Specialist
6 days ago
Principal Responsibilities
主要职责
1) Collaborate with group teams, local teams, and external vendors to oversee and execute business initiatives and projects throughout their lifecycle for various business and service units.
2) Engage proactively with business and service units to drive transformation, digitization, enhance customer experience, and optimize processes.
3) Partner with local and cross-regional teams to implement system improvements and address ad-hoc requests.
4) Facilitate IT enablement and transformation efforts, including re-platforming, Site Reliability Engineering (SRE), application modernization, and patch management.
5) Maintain effective working relationships with service providers and collaborate closely with teams to analyze and resolve production issues within service level agreements.
6) Adhere to bank policies, processes, and methodologies, particularly in software development, project management, and infrastructure deployment.
7) Manage risks, incidents, vendor relationships, and team dynamics effectively.
Job Dimensions
职责管辖范畴
Work collaboratively with local and regional teams to manage and deliver business initiatives and projects.
Education and Relevant Experience
教育背景和相关工作经验要求
A Bachelor’s degree with a minimum of 5 years of relevant work experience.
Functional / Technical Competencies
专业技能要求
1. Comprehensive knowledge and experience in banking products and platforms, along with hands-on experience in regulatory reporting.
2. Strong understanding of end-to-end banking processes is preferred.
3. Experience in business analysis and translating business requirements into detailed technical designs.
4. Proven project management skills and familiarity with Software Development Life Cycle (SDLC) and Agile methodologies.
5. At least 5 years of project management experience.
6. Proficient in both spoken and written English, with a strong ability to communicate effectively with non-technical teams across various regions.
7. Demonstrates a proactive, positive attitude, independence, teamwork, strong organizational skills, and the ability to work under pressure.
8. A Bachelor’s degree or higher, with a background in banking or fintech being advantageous.
9. Familiarity with the following technical skills is preferred:
- UNIX, Solaris, AIX, Linux, Windows
- MariaDB, Oracle, SQL Server, MySQL, NoSQL, DB2
- JIRA, Jenkins, Maven, Git, SonarQube, Fortify, Artifactory, Nexus, Docker, Mesos, Kubernetes, Ansible
- WebSphere, JBoss, Apache, MQ
- Java, C++, C#, Perl, Python, .NET, PL/SQL, JavaScript, XML, HTML5
- VMware, VPC/IaaS, PaaS technologies such as Cloudfoundry and Openshift, AWS, Testing Automation.
- DaaS API, Celerity, SuperSet, Qlikview, Tableau
- CLM Cloud Lifecycle Management
- SOAP, API, Microservices
- PMP, CSM Certified Scrum Master
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