Senior Support Engineer for Smart Device Labs

1 month ago


Beijing, Beijing, China Amazon (China) Holding Company Limited Full time
About the Role

We are seeking a highly skilled Senior Support Engineer to join our Device OS Lab Management Service team in China. As a key member of our team, you will be responsible for designing technical roadmaps, leading or participating in company-wide user groups, and setting up labs, installing new devices, and troubleshooting issues.

Key Responsibilities
  • Set technical priorities to align with business strategy
  • Lead technical teams and set standards for support engineers
  • Partner with HW/SW Engineering and Quality Assurance teams to drive projects to completion
  • Lead retrospectives of errors, drive improvements, and ensure long-term resolution
  • Mentor new employees and partner with managers to guide career growth
About the Team

Our Device OS lab management service team owns lab, infrastructure, device, and logistic management to serve device testing teams across Beijing, Shenzhen, and Shanghai offices. We provide high service quality, manage lab resources, and optimize allocation to meet stakeholder's ever-changing business requirements.

Requirements
  • 8+ years of experience in a similar, hands-on role
  • Proficiency in Linux commands and ADB commands
  • Hands-on experience in using and troubleshooting host software and smart devices
  • Ability to write efficient scripts in languages like Python/C/C++
  • Bachelor's degree


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