Senior Support Engineer, Smart Device Labs, Device OS Lab Management Service

2 weeks ago


Beijing, Beijing, China Amazon (China) Holding Company Limited Full time
About the Role

We are seeking a highly skilled Senior Support Engineer to join our Device OS Lab Management Service team. As a key member of our team, you will be responsible for designing and implementing technical roadmaps, leading or participating in company-wide user groups, and setting up labs, installing new devices, and troubleshooting issues.

Key Responsibilities:

  • Set technical priorities to align with business strategy
  • Lead technical teams and drive projects to completion
  • Partner with HW/SW Engineering and Quality Assurance teams
  • Lead retrospectives of errors and drive improvements
  • Mentor new employees and partner with managers to guide career growth

About the Team

Our Device OS lab management service team owns lab, infrastructure, device, and logistic management to serve device testing teams across Beijing, Shenzhen, and Shanghai offices. We provide high service quality meeting stakeholder's ever-changing business requirements and manage all lab resources and optimize allocation.

Basic Qualifications:

  • Proficient in Linux commands and ADB commands
  • Hands-on experience with host software (Ubuntu OS) and smart devices
  • Ability to root an Android device and understand its workings
  • Experience with scripting languages like Python/C/C++
  • Bachelor's degree and 8+ years of experience in a similar role

Preferred Qualifications:

  • Experience as an IT/Network support engineer
  • Knowledge in software architecture, networking performance, and security
  • Hands-on experience in software testing
  • Experience in using the AWS Cloud


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