Automation Support Specialist

1 day ago


Shanghai, Shanghai, China emerson Full time

Job Overview

We are seeking an experienced Automation Support Specialist to join our team at Emerson. In this role, you will be responsible for providing technical support and services to our customers in China.

Salary Information

The estimated annual salary for this position is $80,000 - $110,000, depending on experience and qualifications.

Key Responsibilities

  • Execute FATs, including assembly, wiring, and commissioning
  • Install and SAT at customer sites as needed
  • Clearly understand service contract scope
  • Identify specific technical issues with close cooperation from the sales team and customers
  • Search for technical solutions and resolve issues, involving European technical experts if necessary
  • Work independently on service work for Afag products
  • Handle customer quality issue claims and follow up for closure
  • Provide training on Afag products to customer staff
  • Issue customer feedback reports and service reports
  • Maintain a good relationship with customers

Required Skills and Qualifications

  • Basic knowledge of automation (PLC / NC / Vision / Sensor configuration and parameter changes)
  • Excellent commissioning skills
  • Good English and fluent Mandarin language skills
  • Frequent travel to customer sites in China
  • Familiarity with corporate culture in Europe and/or the US
  • Working experience in the automation industry is an advantage

Benefits and Opportunities

We offer a comprehensive benefits package, including medical insurance, competitive salary, and opportunities for professional growth and development.

Diversity, Equity, and Inclusion

At Emerson, we value diversity, equity, and inclusion. We strive to create a global workplace that supports diverse perspectives, fosters inclusivity, and promotes equal opportunities for all employees.


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