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Senior Field Service Engineer

2 months ago

Xi'an, Shaanxi, China Lam Research Full time
The Role

We are seeking a highly skilled Field Service Engineer to join our team at Lam Research. As a key member of our Customer Support Business Group, you will play a critical role in ensuring the operational excellence of our complex semiconductor equipment.

Key Responsibilities
  • Provide on-site repair, maintenance, and installation services for Lam's electro-mechanical and electronic systems.
  • Perform analytical problem-solving, troubleshooting, and diagnostics to minimize downtime and equipment malfunctions.
  • Stay up-to-date on semiconductor capital equipment and Lam products through continuous learning and training.
  • Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and customers.
  • Serve as a subject matter expert, representing Lam to our valued customers and delivering exceptional customer satisfaction.
  • Troubleshoot and create customer response action plans to support customer needs.
  • Provide technical instruction and mentoring for more junior engineers.
Requirements
  • Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience.
  • Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
  • Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
  • Able to work in a clean room environment while wearing personal protective safety equipment.
  • Frequently position oneself to perform job tasks for extended periods.
  • Able to travel frequently, domestically and internationally, based on customer needs.
Preferred Qualifications
  • Proficiency in basic computer skills and familiarity with common office software.
  • Communication skills, both written and verbal, in English.
  • Foundational analytical and problem-solving skills.
About Lam Research

We believe it is essential for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research is an equal opportunity employer. We are committed to and reaffirm support of equal opportunity in employment and non-discrimination in employment policies, practices, and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.