Service Engineer
2 weeks ago
About the Role
We are seeking a highly skilled Service Engineer to provide technical support to our customers and partners in the APAC region. As a key member of our team, you will be responsible for providing front-line technical support, including diagnostics, solution plans, training, and customer-facing communication.
Responsibilities
- Provide system-level technical support, including troubleshooting and problem-solving, to customers and partners.
- Act as the primary technical liaison between our factory team and field operations, providing escalation support for analytical products.
- Liaise with customers and colleagues in the site planning process prior to installation.
- Inspect, install, set up, test, and achieve specifications of systems and accessories at customers' sites, delivering basic operator training and application training.
- Carry out breakdown and planned preventive maintenance at customers' sites.
- Create, develop, and continuously improve the customer support and applications knowledge database.
- Assist with conferences, exhibitions, and workshops as necessary.
- Travel within China and occasionally within APAC on short notice.
Requirements
- Minimum Degree in chemistry, material science, physics, electrical engineering, geoscience, or a related discipline.
- Capability to learn quickly and establish a solid understanding in complex technical topics.
- Able to independently troubleshoot and solve problems.
- Demonstrated good communication skills.
- Able to conduct trainings and experience in writing documentation.
- Experience in using standard tools such as oscilloscopes and multimeters.
- Good computer literacy, including familiarity with data system hardware and industry-standard operating systems.
Working with Bruker
Bruker is a leading analytical instrumentation company, and our systems and instruments are designed to improve safety, accelerate time-to-market, and support industries in enhancing quality of life. As a Service Engineer, you will be working with our team to drive innovation in analytical instrumentation.
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