Field Service Engineer

1 month ago

Xi'an, Shaanxi, China Lam Research Full time

The Role

Lam Research is seeking a skilled Field Service Engineer to join our Customer Support Business Group. As a Field Service Engineer, you will be responsible for providing quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.

Key Responsibilities

  • Provide analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
  • Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
  • Maintain records and reports to coordinate activities between Lam and the customer.
  • Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
  • Transparently discuss opportunities and challenges with customer to increase trust.
  • Update customer on status of Lam tools as needed.

Requirements

  • Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience.
  • Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
  • Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
  • Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
  • Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred Qualifications

  • Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
  • Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
  • Communication skills, both written and verbal, in English.
  • Foundational analytical and problem-solving skills.

About Lam Research

Lam Research is an equal opportunity employer. We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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