Guest Services Supervisor

1 month ago


Xi'an, Shaanxi, China Marriott International Full time
Job Summary

We are seeking a highly skilled Guest Services Supervisor to join our team at Marriott International. As a Guest Services Supervisor, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Take and confirm reservations and cancellations, and ensure that all guest requests are met.
  • Provide guests with information about property amenities, services, and local areas of interest.
  • Collaborate with management to develop and implement ideas and procedures to improve department performance.
  • Assign and ensure work tasks are completed on time and to a high standard.
  • Follow all company policies and procedures, and maintain confidentiality of proprietary information.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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