Customer Experience Ambassador

1 month ago


Xi'an, Shaanxi, China Marriott International Full time

**Job Summary:**

We are seeking a highly skilled Customer Experience Ambassador to join our team at Marriott International. As a key member of our hotel staff, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.

**Key Responsibilities:

  • Respond to guest inquiries in a timely and professional manner, providing accurate information about hotel services and amenities.
  • Take and confirm reservations and cancellations, while also ensuring that all guest requests are met with a smile.
  • Supply guests with information about local attractions, events, and activities, as well as offer recommendations for dining, shopping, and entertainment.
  • Collaborate with management to develop and implement ideas to improve customer satisfaction and loyalty.

**Requirements:

  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

**What We Offer:

  • A competitive salary of $55,000 - $65,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
  • The opportunity to work in a dynamic and fast-paced environment, with opportunities for growth and advancement.

**About Us:

Marriott International is an equal opportunity employer, committed to diversity and inclusion in the workplace. We believe in hiring talented individuals from diverse backgrounds and perspectives, and we strive to create a culture that values and respects everyone's contributions.



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