Customer Service Representative

1 month ago


Xi'an, Shaanxi, China Copeland Full time
About the Role

We are seeking a highly motivated and organized Customer Service Representative to join our team at Copeland. This role is ideal for an individual who is passionate about delivering exceptional customer experiences and ensuring seamless order execution.

Responsibilities
  • Execute orders in line with company policies, procedures, and regulations.
  • Provide proactive customer support, responding to inquiries, and resolving issues efficiently.
  • Collaborate with internal stakeholders to ensure timely order processing and follow-up.
  • Maintain accurate records of orders, shipments, and customer interactions.
  • Foster strong relationships with customers, representatives, and subsidiaries to drive business growth.
Requirements
  • Bachelor's degree in Business Administration, International Trade, or English.
  • A minimum of + years of experience in contract administration, project coordination, and shipping (import & export).
  • Prior experience in supply chain management is preferred.
  • Fluent in English and Mandarin (spoken and written).
  • Excellent communication, organizational, and problem-solving skills.
What We Offer
  • An estimated salary of $55,000 - $65,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical insurance and retirement plan.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic work environment that values diversity, equity, and inclusion.


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