Customer Experience Specialist

2 weeks ago


Xi'an, Shaanxi, China Ikea Full time
About Us

We are the voice of IKEA, using words, pictures and videos to tell the story about IKEA and inspire people with our offer.

Job Overview

This role is part of our team responsible for managing online consumer communities and providing exceptional customer experiences. We strive to build a strong brand presence and engage with customers in a constantly changing business environment.

Key Responsibilities:
  • Lead and create impactful communication within the online community to penetrate brand awareness among consumers.
  • Responsible for remote selling and helping customers find home furnishing solutions within the online community.
  • Ensure timely responses to customer messages and help resolve any issues or concerns.
Requirements:

To be successful in this role, you should have excellent communication skills and be able to work effectively in a fast-paced environment. You will be responsible for internal communications to keep coworkers informed and engaged.

What We Offer:

We offer a competitive salary of $60,000 - $80,000 per year, depending on location and experience. Our team is passionate about communication and strives to make a lasting impact on our customers and the company as a whole.



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