Service Order Fulfillment Manager
1 month ago
Job Summary
We are seeking a highly skilled Service Order Fulfillment Manager to join our team at Lenovo. The successful candidate will be responsible for designing, developing, and optimizing our end-to-end service global parts order fulfillment process.
Key Responsibilities
- Strategically design, develop, and optimize the end-to-end service global parts order fulfillment process from order taking to order fulfillment.
- Collaborate with the Global Parts Purchasing and Planning team to drive high hit rates on parts availability at worldwide parts hubs.
- Effectively manage warehouse and logistics service providers to build sufficient material handling capabilities.
- Establish order fulfillment operations performance KPIs to drive continuous improvement.
- Support MBG Cost Management to validate and analyze costs, drive cost savings, and meet financial targets.
- Work closely with the Biz Transformation and IT solutions team to establish digitalized solutions for automating order fulfillment operations.
Requirements
- Bachelor's degree or above.
- Years of related work experience.
- Good logical thinking, data sensitivity, and data analytical skills.
- Data visualization ability and proficiency in Excel, Access, Power BI.
- Understanding of SAP and Salesforce systems.
- Ability to work in a cross-cultural environment and deliver under high pressure.
- Good communication and presentation skills.
- Fluent in English (written and oral).
About Lenovo
Lenovo is a global technology leader committed to driving innovation and growth. We are a company that values diversity, inclusion, and collaboration.
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