Service Order Fulfillment Manager

1 month ago


Tianjin, Tianjin, China Lenovo Full time
Job Description

Job Summary

We are seeking a highly skilled Service Order Fulfillment Manager to join our team at Lenovo. The successful candidate will be responsible for designing, developing, and optimizing our end-to-end service global parts order fulfillment process.

Key Responsibilities

  1. Strategically design, develop, and optimize the end-to-end service global parts order fulfillment process from order taking to order fulfillment.
  2. Collaborate with the Global Parts Purchasing and Planning team to drive high hit rates on parts availability at worldwide parts hubs.
  3. Effectively manage warehouse and logistics service providers to build sufficient material handling capabilities.
  4. Establish order fulfillment operations performance KPIs to drive continuous improvement.
  5. Support MBG Cost Management to validate and analyze costs, drive cost savings, and meet financial targets.
  6. Work closely with the Biz Transformation and IT solutions team to establish digitalized solutions for automating order fulfillment operations.

Requirements

  • Bachelor's degree or above.
  • Years of related work experience.
  • Good logical thinking, data sensitivity, and data analytical skills.
  • Data visualization ability and proficiency in Excel, Access, Power BI.
  • Understanding of SAP and Salesforce systems.
  • Ability to work in a cross-cultural environment and deliver under high pressure.
  • Good communication and presentation skills.
  • Fluent in English (written and oral).

About Lenovo

Lenovo is a global technology leader committed to driving innovation and growth. We are a company that values diversity, inclusion, and collaboration.



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