Team Leader
2 months ago
Job Summary
We are seeking a highly skilled and experienced Team Leader to join our Housekeeping Department at Grand Hyatt Sanya Haitang Bay. As a Team Leader, you will be responsible for leading a team of housekeeping staff to ensure that our guests receive exceptional service and that our hotel standards are consistently met.
Key Responsibilities
- Deliver exceptional guest service and ensure that all guests receive a warm and welcoming experience.
- Lead a team of housekeeping staff to ensure that all rooms and public areas are cleaned and maintained to the highest standards.
- Monitor and maintain the cleanliness and organization of all housekeeping areas, including linen rooms, laundry facilities, and storage areas.
- Ensure that all housekeeping staff are properly trained and equipped to perform their duties.
- Conduct regular inspections of rooms and public areas to ensure that they meet our hotel standards.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Collaborate with other departments, such as front office and food and beverage, to ensure seamless service delivery.
- Ensure that all housekeeping staff are aware of and adhere to our hotel's policies and procedures.
- Monitor and report any maintenance or repair issues to the maintenance department.
- Participate in ongoing training and development to stay up-to-date with industry trends and best practices.
Requirements
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Minimum 2 years of experience in a housekeeping or customer service role, with at least 1 year of supervisory experience.
- Excellent communication and leadership skills.
- Ability to work effectively in a fast-paced environment.
- Basic oral English skills required.
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