Operational Key Account Specialist
4 weeks ago
As a member of our International Supply Chain team, you will play a crucial role in enabling our customers to optimize their supply chains through our order management and sea transportation management solutions.
Your Key Responsibilities
- To develop and maintain expert knowledge of customers' business needs and our solutions offering.
- To build strong relationships with our customers and network through daily interaction.
- To maintain and improve all documents of allocated accounts, such as standard operation procedures and working instructions.
- To ensure awareness and full understanding of all customer-related processes and deliverables by providing regular training to internal stakeholders.
- To establish and improve the operational control environment in collaboration with data analysts to ensure near real-time visibility on key performance indicators and leading process measures.
- To identify performance gaps and collaborate with origin offices to perform preventative/corrective actions and escalate structural issues and risks related to systems/resources/facilities.
- To organize, prepare, and conduct regular performance reviews.
- To co-create, document, and deliver improvement initiatives based on the agreed supply chain value roadmap with customers.
Your Skills and Experiences
- Your strong project management skills and knowledge of ISC solutions, along with your operational experience and relationships, will be the key to your success.
- You will be successful in this role because of your knowledge across our operations, products, and services; because you possess the key attributes we are looking for.
Why Kuehne+Nagel?
We stand for equal opportunity and are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
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