Logistics Project Manager for Operational Excellence
1 month ago
You will be part of our Customer Implementation Team, bringing your project leadership expertise and skills to deliver Operational Excellence.
Your Key Responsibilities:- Support customer care locations and operational care centers by working with internal and external stakeholders to capture, validate, document, and train based on customer commitments.
- Build strong relationships and communication with internal and external stakeholders, focusing on key accountability and responsibilities.
Your Role Includes:
- Performing risk assessments on customer requirements (SOW, SOP, pre-manage risks rigorously from feasibility stage to stable operation to ensure sustainable profitability and prevent 'cure' situations).
- Taking on new projects and building structures required to successfully deliver expected output while utilizing prescribed customer implementation project management tools.
- Leading and enabling timely completion of project deliverables, providing weekly progress reports, removing roadblocks, and meeting timelines and customer requirements.
- Developing SOPs, working instructions, and training material (internal and external), obtaining signoff from end-users.
- Conducting regular conversations with direct reports to discuss performance and development goals.
- Conducting daily and weekly stand-up meetings with the team to identify and resolve business issues.
- Ensuring CCL and OCC colleagues have access to and are trained on shipment handling procedures for all customers.
- Managing hypercare periods after go-live to ensure KPI/SLA is being met and initial SOW/SOP compliance across all origin and destination offices.
Salary:$83,000 - $110,000 per year
About Us:Kuehne+Nagel is an equal opportunity employer committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
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