Logistics Project Manager for Operational Excellence

1 month ago


Changning Qu, China Kuehne+Nagel Full time
Job Description

You will be part of our Customer Implementation Team, bringing your project leadership expertise and skills to deliver Operational Excellence.

Your Key Responsibilities:
  • Support customer care locations and operational care centers by working with internal and external stakeholders to capture, validate, document, and train based on customer commitments.
  • Build strong relationships and communication with internal and external stakeholders, focusing on key accountability and responsibilities.

Your Role Includes:

  • Performing risk assessments on customer requirements (SOW, SOP, pre-manage risks rigorously from feasibility stage to stable operation to ensure sustainable profitability and prevent 'cure' situations).
  • Taking on new projects and building structures required to successfully deliver expected output while utilizing prescribed customer implementation project management tools.
  • Leading and enabling timely completion of project deliverables, providing weekly progress reports, removing roadblocks, and meeting timelines and customer requirements.
  • Developing SOPs, working instructions, and training material (internal and external), obtaining signoff from end-users.
  • Conducting regular conversations with direct reports to discuss performance and development goals.
  • Conducting daily and weekly stand-up meetings with the team to identify and resolve business issues.
  • Ensuring CCL and OCC colleagues have access to and are trained on shipment handling procedures for all customers.
  • Managing hypercare periods after go-live to ensure KPI/SLA is being met and initial SOW/SOP compliance across all origin and destination offices.

Salary:$83,000 - $110,000 per year

About Us:Kuehne+Nagel is an equal opportunity employer committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.



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