National Sea Logistics Implementation Project Manager

3 months ago

Changning Qu, China Kuehne+Nagel Full time
JOB DESCRIPTION

You will be joining our Customer Implementation Team to add your project leadership expertise + skills to the delivery of Operational Excellence.

Your Role

You will support customer care locations (CCL) + operational care center (OCC) colleagues by working with internal + external stakeholders to capture, validate, document + train based on our customer commitments.

You will do this by building strong relationships + communication with internal + external stakeholders while focusing on the following key accountability and responsibilities:

Your Responsibilities

•To perform risk assessments on customer requirements (SOW, SOP, pre,manage risks rigorously from feasibility stage to stable, operation to ensure sustainable profitability and preventing of “cure” situation+ post submission of selling rates, highlighting any financial or operational risks

•To take on new projects + build structures required to successfully deliver expected output while utilizing prescribed customer implementation project management tools, deployed one format + one methodology applies to controlled and non-controlled Customer (GA/NA/BU), standardize on-boarding process

•To lead + enable timely completion of project deliverables as well as providing weekly progress reports, Remove road blocks and impediment to meet timelines and customer requirements

•To develop SOP, working instructions + training material (internal + external), obtaining signoff from end -users.

•To conduct regular Anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.

•To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.

•To ensure CCL + OCC colleagues have access to + are trained on shipment handling procedures for all customers.

•To ensure that all supporting systems (SeaLOG, OMS, ACON, have optimal + complete setups prior to first shipment.

•Manage the hypercareperiod after go-live to ensure KPI/SLA is being met and initial SOW/SOP compliance across all origin and destination offices.

•Set expectations and get agreement with internal and external stakeholders

Your Skills and Experiences

Your strong project management skills + knowledge ofsea solutions, along with your communication skills + relationships will be the key to your success. You will be successful in this role because of your knowledge across our operations, products + services; because you possess the key attributes we are looking for.

Good Reasons to Join

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application

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