Logistics Operations Specialist with Excellent Customer Focus

1 month ago


Changning Qu, China Kuehne+Nagel Full time
Job Description

You will be part of our Customer Excellence team, playing a key role in delivering exceptional customer and operational experiences.

Your primary objective will be to oversee the transportation of all orders, ensuring high levels of customer satisfaction while maximizing order profitability.

Your responsibilities will include:

  • Making arrangements for shipment handling independently, including heavy lift and oversized cargo via air, sea, barge, or charter, ensuring key performance indicators are met.
  • Maintaining accurate data quality by keeping systems up-to-date promptly.
  • Producing relevant documentation, such as import/export declarations, customs clearance, and MES declarations, in a timely manner.
  • Preparing spot quotations and participating in commercial support activities.
  • Completing tasks and administration related to local services, including trucking, warehousing, and cargo surveys where applicable.
  • Managing file administration, including documentation, billing, vendor invoices, and weekly forwarding sub-ledger (FSL) records.
  • Taking corrective action to prevent re-occurrences of customer complaints and reporting incidents and hazards according to working instructions.

Key Skills and Qualifications

You will need excellent analytical and problem-solving skills, along with the ability to work under pressure and manage your time effectively. Your knowledge across our operations and possession of key attributes make you an ideal candidate for this role.

About the Role

This is a great opportunity to join Kuehne+Nagel's Customer Excellence team and contribute to delivering exceptional customer experiences. We offer a competitive salary, reflecting your experience and qualifications, estimated at $85,000 per year, based on industry standards and regional location.



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