Logistics Customer Care Professional

1 month ago


Changning Qu, China Kuehne+Nagel Full time

You will be part of our customer-centric team at Kuehne+Nagel, where you will leverage your expertise to deliver exceptional customer experiences.

As a key member of the Customer Care Team, your primary focus will be on providing top-notch support to our customers. Your strong knowledge of forwarding and market trends will enable you to provide front-line assistance, ensuring customer satisfaction with our products, services, and features.

To drive customer engagement and retention, you will work closely with Field Sales and the Operational Care Center (OCC). You will establish and strengthen operational relationships with customer contacts through daily interactions, regular care visits, and proactive advising and consulting.

Your responsibilities will include:

  • Qualifying customer inquiries and providing quotations within the given price band, in line with decision-making guidelines.
  • Supporting customer onboarding by transferring customer requirements into KN systems alongside initial customer orders.
  • Qualifying and entering customer orders into the operational execution process.
  • Collaborating with Finance to adjust credit limits based on daily business development and coordinating measures in case of challenges.


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