Automation Developer
3 weeks ago
This role is responsible for supporting the IT Operation team for workflow automation, log ingestion, auto healing, self service automation within ITSM and related tools.
The ideal candidate should have a strong background in IT and a solid understanding of automation principles, as well as experience with tools such as Java script, Phytol, Ansible, Powershell, Restful API, JSON, XML. Additionally, the candidate should have a good understanding of Machine Learning, Artificial Intelligence and Chabot.
Key Responsibilities:
- Designing, building, testing and deploying automation script following best practices
- Create and maintain workflow automation within the ITSM
- Create scripting for automation tasks
- System monitoring with log and alert ingested from multiple systems within the CX platform
- Design and define integration among multiple systems
- Maintain and support the Chabot framework
- Maintain and support the AI/ML platform
- Minimum 3 years' solid working experience in the IT industry and development role
- Excellent verbal and written communication skills
- Strong knowledge of ITSM and ITIL
- Innovative mind set
- Solid experience with Java script, Phytol, Ansible, Powershell, Restful API, JSON, XML
- Experience with NoSQL DB and RDMS
- Good understand of Machine Learning, Artificial Intelligence and Chabot
- Working experience in Agile and Scrum
- Familiar with cloud technology such as AWS and Azure
- CI/CD and monitoring tool (e.g. Jekins, Gitlab, ELK)
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