Duty Manager

2 weeks ago


Beijing, Beijing, China Hyatt Corporation Full time

Job Summary

We are seeking a highly skilled Duty Manager to assist with the efficient running of the Front Desk at our hotel. As a key member of our team, you will be responsible for managing the day-to-day operations of the department, ensuring seamless guest experiences, and maintaining high standards of customer service.

Key Responsibilities

  • Assist the Front Office Manager in managing the day-to-day operation of the Front Desk
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly
  • Develop and maintain strong relationships with guests, colleagues, and other stakeholders
  • Contribute to the development and implementation of departmental strategies and initiatives

Requirements

  • Minimum 1 year of work experience as Assistant Manager - Front Office / Guest Relations in a hotel or 2 years of work experience as Team Leader
  • Well-developed communication and customer relations skills
  • Proficiency in Mandarin and English is a must

About Us

Hyatt Corporation is a world-renowned hospitality company dedicated to delivering exceptional guest experiences. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a commitment to excellence in all aspects of our business.


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