Customer Relations Support Associate

2 months ago


Changzhou, Jiangsu, China Sensata Technologies Full time

Sales Support Specialist

Key Responsibilities:

  • Manage and nurture relationships with approximately 5 to 6 Tier 1 clients on a daily basis.
  • Assist in the development of new initiatives and pricing proposals.
  • Regularly update sales forecasts to reflect current data.
  • Ensure contract pricing is maintained and adhered to.
  • Investigate and resolve any discrepancies in forecasts with clients.
  • Support the validation of demand data within the system.
  • Organize and oversee relevant product identifiers.
  • Facilitate the approval process for DOA and new sample requests within the system.
  • Handle applications related to CDM/PAD/SS/Price validity.
  • Keep customer information current and accurate.
  • Engage in meetings and respond to other leadership directives as needed.

Qualifications:

  • Mindset:
    - Focused on customer satisfaction and achieving results.
    - Demonstrates responsibility with a supportive approach.
    - Works well in a team environment with a positive attitude.
  • Experience:
    - At least 3 years of relevant professional experience.
  • Communication Skills:
    - Proven ability to communicate effectively with clients.
    - Experience in fostering productive communication with team members.


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