Airport Operations Manager

3 weeks ago

Guangzhou, Guangdong, China Cathay Pacific Airways Limited Full time
{"Key Responsibilities": "Safety First, Quality Always
  • Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
  • Achieve absolute operational integrity with zero safety defects and security infringements
  • Support local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents
  • Deputise as the Airline's Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD)
Operational Excellence
  • Manage and oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error free
  • Help to implement innovative ideas and strive to do things differently and better in all aspects of airport operations
  • Assist in ensuring and maintaining operational and productivity performance conformance to standards
  • Support airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required
  • Conduct flight briefings as required
  • Willing to take up extra responsibilities (e.g. projects) and work shift duties
Outstanding Product and Services
  • Ensure team members are up-to-date with the latest product knowledge and support the team to effectively utilise products and services
  • Support the team to deliver 'Service Straight From The Heart' on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact
  • Support the use of new technologies in the provision of customer service
  • Give recognition to our highest-value customers (front-end and elite Marco polo members)
Crisis Management capability and preparedness
  • Familiarity with all contingency plans and manual fall-back procedures to meet the required standards
  • Effectively manage flight disruptions and irregularities and support airport management as required
People Development and Performance Management
  • Lead, support and encourage own team to achieve success
  • Build a strong and motivated team, ensure the right people are in place to foster positive team spirit and facilitate teamwork
  • Supervise and mentor direct reports, encouraging effective collaboration
  • Develop employees with high potential and identify learning opportunities
  • Maintain active and ongoing dialogue in relation to employee goals and performance
  • Actively engage with employees to enhance communication and their understanding of department goals
  • Demonstrate leadership and lead by example in accordance with Cathay Pacific's core values
Supplier Management
  • Assist in monitoring and conducting regular performance review meetings with suppliers
  • Support to implement any action plan efficiently and keep track of progress with documented records
Cost efficiency and productivity
  • Monitor team daily productivity and flexibility
  • Support to drive down costs in daily operation
Represent Cathay interests in the Airport Community
  • Support to work with external parties in the best interests of the Company
  • Ensure competition compliance involvement in airport-related industry affairs (i.e. AOC)
  • Protect the Company's reputation
E&A
  • Emergency and Accident and Crisis Response responsibilities as required
"}

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