Duty Manager-Grand Hyatt Beijing
3 weeks ago
Job Summary
We are seeking a highly skilled Duty Manager to assist with the efficient running of the Front Desk at our hotel. As a key member of our team, you will be responsible for managing the day-to-day operations of the Front Desk, ensuring exceptional guest experiences, and maintaining high standards of customer service.
Key Responsibilities
- Assist the Front Office Manager in managing the Front Desk operations, including guest check-in, check-out, and room assignments.
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Collaborate with the Front Office team to ensure seamless operations, including managing room inventory, handling guest requests, and maintaining accurate records.
- Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
- Contribute to the development and implementation of departmental goals, objectives, and policies.
Requirements
- Minimum 1 year of work experience as an Assistant Manager-Front Office/Guest Relations in a hotel or 2 years of work experience as a Team Leader.
- Well-developed communication and customer relations skills.
- Proficiency in Mandarin and English is a must.
What We Offer
As a Duty Manager at Hyatt Corporation, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and expertise, and contribute to the success of our hotel. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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