Logistics Coordinator
2 weeks ago
Job Title: Agent - Ocean Export
Job Summary:
We are seeking a highly skilled and experienced Agent - Ocean Export to join our team at Expeditors. As a key member of our ocean export operations, you will be responsible for ensuring the smooth and timely movement of goods from our warehouse to overseas destinations.
Key Responsibilities:
- Ensure accurate and timely data entry into our operational system
- Track and trace ocean export files and reporting
- Use Global Ocean Export Dashboard on a daily basis
- Ensure documents are timely sent and shipping notices communicated to overseas and customers
- Ensure accurate and timely client and vendor billing
- Interact with customers in arranging their international shipments, meeting customer service standards
- Contribute to maintaining good relationships with suppliers (ocean carriers, others involved)
- Meet compliance at all times to regulations internal and external in accordance with government regulations
- Understand department process flow, and look for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in Customer SOP
- Meet KPI standards in accordance with the Company's procedures
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
- Meets company standards of 52 hours training per year per employee
- Attend training classes when required
- Complete mandatory training when required
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
- Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
- Ensure smooth and timely freight process flow
Requirements:
- College graduate or above
- Global logistics industry knowledge
- Min 2 years related experience and/or training; or equivalent combination of education and experience
- Good computer skills (e.g., MS Excel, MS Word)
- Fluent in English
- Fluent in listening, speaking, reading, and writing in Chinese
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