Senior Technical Program Manager

4 weeks ago


Chengdu, Sichuan, China Synaptics Inc. Full time

About the Role

Synaptics Inc. is seeking a highly skilled Technical Program Manager to join our Process Business Unit. As a key member of our team, you will be responsible for managing customer support projects for our Microprocessor Unit (MPU) and Microcontroller Unit (MCU) customers, as well as Original Design Manufacturers (ODMs). This role offers the opportunity to work on platform and technology solution development projects, making it ideal for candidates with experience in both customer support and technical project management.

Key Responsibilities

  • Lead and manage customer support projects for MPU/MCU customers and ODMs, ensuring successful project execution
  • Oversee platform and technology solution development projects as required
  • Coordinate internal and external team efforts to define and refine product specifications and design work, including collaboration with customers and internal stakeholders
  • Project manage multiple tasks, multiple projects efficiently: Make critical, front-line decisions regarding project and task prioritization, align priorities with upper management, and provide guidance to project teams on prioritization
  • Partner closely with internal Synaptics teams, including Sales, Field Support Engineers, and Development Engineering teams, to ensure that all customer needs and technical issues are addressed
  • Serve as the key contact for resolving complex technical issues related to MPU/MCU product lines, collaborating with hardware and software teams to ensure smooth project execution
  • Maintain regular communication with customers, providing updates, managing expectations, and ensuring alignment between customer requirements and project deliverables
  • Identify risks and obstacles in projects and work proactively to mitigate them, ensuring timely project completion
  • Continuously drive improvements in the program management process by incorporating feedback from customers and internal teams

Requirements

  • Bachelor's (or Master's) degree in Electrical Engineering, Computer Science or related field or equivalent
  • 5+ years of engineering experience managing customer support projects, platform solution development, or technology solutions for embedded system / IoT industry
  • Experience with program management methodologies (Agile, Waterfall, etc.)
  • Proven track record of solving complex hardware and software issues and coordinating technical teams
  • Demonstrated proficiency in both verbal and written communication in English
  • Travel up to 10% within China and to other East Asian countries as needed


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