CDG FAS-Beijing Technical Support Specialist

1 month ago


Chaoyang Shi, China Bio-Rad Full time
Job Summary

Seeking a highly skilled Technical Support Specialist to provide expert technical support for CDG products in the Beijing region, including Tianjin and Inner Mongolia. The ideal candidate will have a strong background in customer-facing technical support and experience working with medical diagnostic products.

Key Responsibilities
  1. Provide timely and effective technical support to customers, ensuring their products are used correctly and efficiently.
  2. Install, train, and troubleshoot CDG products, as well as collaborate with sales and marketing teams to meet customer and sales needs.
  3. Work closely with the maintenance department to resolve customer service-related issues.
  4. Ensure all customer-related calls are handled promptly and satisfactorily.
  5. Collaborate with sales and marketing teams to train customers and distributors.
  6. Develop and deliver presentations, demonstrations, and lectures on CDG products as needed.
Requirements
  • At least 2 years of experience in customer-facing technical support for medical diagnostic products.
  • Medical laboratory science or related field degree (Bachelor's or higher).
About Bio-Rad

For 70 years, Bio-Rad has been dedicated to advancing the discovery process and transforming the fields of science and healthcare. As a global leader in developing, manufacturing, and marketing high-quality research and clinical diagnostic products, we help people everywhere live longer, healthier lives. Bio-Rad is a Best Place to Work, offering a unique employee experience with collaborative teams that span the globe.

Benefits

Bio-Rad's biggest asset is its people, and our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle.

We're proud to offer up to 25 days annual leave, 12 days sick leave, 12% housing fund, medical insurance, accidental insurance, fixed 13th bonus, and variable pay depending on different jobs.

EEO Statement

Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.



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