Technical Support Specialist
1 month ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team in Beijing. As a key member of our customer support team, you will be responsible for providing technical support to our clients in Beijing, Tianjin, and Inner Mongolia.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone and other channels;
- Collaborate with sales and marketing teams to deliver device installation training, application support, and troubleshooting services;
- Work closely with the maintenance department to resolve client service-related issues;
- Ensure all client calls are handled promptly and satisfactorily;
- Develop and deliver training programs for clients and distributors in collaboration with sales and marketing teams;
- Prepare presentations, demonstrations, and lectures on products as required by sales and marketing teams.
Your Background
- You have at least 2 years of experience in customer-facing roles, preferably in medical diagnostic product support;
- You hold a Bachelor's degree or higher in a medical-related field or equivalent experience;
About Bio-Rad
Bio-Rad is a global leader in developing, manufacturing, and marketing high-quality research and clinical diagnostic products. With a commitment to advancing science and healthcare, we strive to make a positive impact on people's lives. Our employees are passionate about their work, and we offer a supportive environment that fosters growth and collaboration. We're proud to offer a range of benefits that cater to the diverse needs of our workforce, including up to 25 days annual leave, 12 days sick leave, 12% housing fund, medical insurance, accidental insurance, fixed 13th bonus, and variable pay.
Estimated Salary Range: RMB 120,000 - 180,000 per annum (dependent on experience), plus benefits and bonuses.
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