Technical Support Expert

6 days ago


Chaoyang Shi, China Elekta Full time

Feel free to explore new opportunities with Elekta, dedicated to improving and saving lives through the development and delivery of precision radiation medicine solutions.

We are seeking a motivated and skilled Technical Support Expert to join our team. This individual will provide technical support and services to customers, including healthcare professionals, who use our products to help patients and their communities.

Key Responsibilities:

  • Provide accurate and timely technical support to customers, including remote or on-site support for service engineers, partners, and customers.
  • Analyze and interpret signal flow on blueprints, schematics, and wiring diagrams to ensure accurate troubleshooting and resolution.
  • Stay up-to-date on new technical knowledge of our products and services to provide expert advice and support.
  • Submit timely and accurate case/work order reports, service reports, and expense reports in our CLM system.
  • Lead technical topics on fault finding and experience sharing, including technical training for internal and external customers.
  • Edit maintenance articles in CLM based on daily support work of Service Support.
  • Handle internal or external technical complaints and provide product feedback to our home office to improve customer satisfaction and explore sales opportunities.

Requirements:

  • At least 10 years of experience in customer services, with at least 5 years working in a multinational company.
  • Excellent analytical, problem-solving, and technical skills to be effective in this role.
  • Major in Electronic engineering, Industrial Automation, Nuclear Physics, or Biomedical Engineering is preferred.
  • Motivating, energetic, and passionate with strong collaboration and team spirit.
  • Strong communication skills with the ability to work with diverse stakeholders.


  • Chaoyang Shi, China Elekta Full time

    Job Title: Technical Support ExpertWe are seeking a highly skilled and motivated Technical Support Expert to join our team at Elekta. As a Technical Support Expert, you will be responsible for providing technical support and guidance to our customers, including healthcare professionals who use our products to help patients and their communities.Key...


  • Chaoyang Shi, China Elekta Full time

    Job Title: Technical Support ExpertWe are seeking a highly skilled and motivated Technical Support Expert to join our team at Elekta. As a Technical Support Expert, you will be responsible for providing technical support and guidance to our customers, including healthcare professionals who use our products to help patients and their communities.Key...


  • Chaoyang Shi, China Elekta Full time

    Job Title: Technical Support ExpertWe are seeking a highly skilled and motivated Technical Support Expert to join our team at Elekta. As a Technical Support Expert, you will be responsible for providing technical support and guidance to our customers, including healthcare professionals who use our products to help patients and their communities.Key...


  • Chaoyang Shi, China Elekta Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Expert to join our team at Elekta. As a Technical Support Expert, you will be responsible for providing technical support and assistance to our customers, including healthcare professionals who use our products to help patients and their communities.Key ResponsibilitiesProvide technical support...


  • Chaoyang, China Elekta Full time

    Are you a current Elekta employee? Please click here to apply through our internal career site .Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.We...


  • Chaoyang Shi, China Elekta Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Elekta. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our customers, including healthcare professionals, service engineers, and partners.Key ResponsibilitiesProvide technical support and...


  • Chaoyang Shi, China Bio-Rad Full time

    Job SummarySeeking a highly skilled Technical Support Specialist to provide expert technical support for CDG products in the Beijing region, including Tianjin and Inner Mongolia. The ideal candidate will have a strong background in customer-facing technical support and experience working with medical diagnostic products.Key ResponsibilitiesProvide timely and...


  • Chaoyang Shi, China Novogene Full time

    Job Summary:Novogene is seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for communicating with sales and customers to provide technical answers and customized solutions, helping the sales team achieve revenue goals. The position requires collecting and reporting market information and working...


  • Chaoyang Shi, China Novogene Full time

    Job DescriptionLocation: ChinaLocations: Beijing, ChinaThe Technical Support Specialist will communicate with sales and customers to provide technical answers and customized solutions and help the sales team to achieve revenue goals. He/she will collect and report market information and will work closely with other teams within the company. The position may...


  • Chaoyang Shi, China Novogene Full time

    Job SummaryWe are seeking a highly skilled Technical Support professional to join our team at Novogene. The successful candidate will be responsible for providing technical assistance and customized solutions to our customers and sales teams.Key ResponsibilitiesCommunicate with sales and customers to provide technical answers and solutionsCollect and report...


  • Chaoyang Shi, China Elekta Full time

    Are you passionate about making a difference in healthcare?We are seeking dedicated professionals to assist healthcare providers in effectively utilizing our innovative products to improve patient outcomes and community health.We are currently looking for skilled individuals for the position of Remote or Onsite Support Service Engineers/Partners/Customers to...


  • Chaoyang Shi, China Elekta Full time

    Are you passionate about improving healthcare through technology?We are seeking dedicated professionals to assist healthcare providers in effectively utilizing our advanced products to enhance patient care and community health.This role involves providing support to both remote and onsite Service Engineers, Partners, and Customers in addressing technical...


  • Chaoyang Shi, China Novogene Full time

    Location: China Available Locations: Beijing, ChinaThe Customer Technical Advisor will engage with both sales teams and clients to deliver expert technical guidance and tailored solutions, supporting the sales force in reaching their financial objectives. This role involves gathering and analyzing market insights while collaborating closely with various...


  • Chaoyang Shi, China Bio-Rad Full time

    Job Title: CDG FAS-Beijing Technical Support SpecialistLocation: Beijing, ChinaAbout the RoleWe are seeking a highly skilled CDG FAS-Beijing Technical Support Specialist to join our team in Beijing, China. As a key member of our technical support team, you will be responsible for providing technical support to our customers in Beijing, Tianjin, and Inner...


  • Chaoyang Shi, China Bio-Rad Full time

    Job Title: CDG FAS-Beijing Technical Support SpecialistLocation: Beijing, ChinaAbout the RoleWe are seeking a highly skilled CDG FAS-Beijing Technical Support Specialist to join our team in Beijing, China. As a key member of our technical support team, you will be responsible for providing technical support to our customers in Beijing, Tianjin, and Inner...


  • Chaoyang Shi, China Bio-Rad Full time

    As a CDG FAS-Beijing Technical Support Specialist, you will be responsible for providing technical support to customers in the Beijing region, Tianjin, and Inner Mongolia.Key Responsibilities1. Offer comprehensive technical assistance to customers, ensuring they utilize CDG products effectively.2. Collaborate with sales and marketing teams to provide...

  • Technical Support

    7 months ago


    Chaoyang, China Novogene Full time

    Location: China Locations: Beijing, ChinaThe Technical Support will communicate with sales and customers to provide technical answers and customized solutions and help the sales team to achieve revenue goals. He/she will collect and report market information and will work closely with other teams within the company. The position may need to travel with sales...


  • Chaoyang Shi, China Novogene Full time

    Location: China Locations: Beijing, ChinaThe Customer Technical Specialist will engage with both sales personnel and clients to deliver expert technical insights and tailored solutions, thereby assisting the sales division in reaching its financial objectives. This role involves gathering and analyzing market intelligence while collaborating closely with...


  • Dongguan Shi, China Red Hat Software (Beijing) Co., LTD. Full time

    About the job The Red Hat Global Support Services (GSS) team is looking for a Technical Support Engineer to join us in Beijing or Shenzhen, China. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for platform solutions, primarily Red Hat Enterprise...


  • Chaoyang Shi, China Novogene Full time

    Job SummaryAs a Technical Support at Novogene, you will play a critical role in communicating with sales and customers to provide technical answers and solutions, helping achieve revenue goals. You will be responsible for collecting and reporting market information and collaborating closely with other teams within the company. This position may require...