Technical Support Expert
6 days ago
Feel free to explore new opportunities with Elekta, dedicated to improving and saving lives through the development and delivery of precision radiation medicine solutions.
We are seeking a motivated and skilled Technical Support Expert to join our team. This individual will provide technical support and services to customers, including healthcare professionals, who use our products to help patients and their communities.
Key Responsibilities:
- Provide accurate and timely technical support to customers, including remote or on-site support for service engineers, partners, and customers.
- Analyze and interpret signal flow on blueprints, schematics, and wiring diagrams to ensure accurate troubleshooting and resolution.
- Stay up-to-date on new technical knowledge of our products and services to provide expert advice and support.
- Submit timely and accurate case/work order reports, service reports, and expense reports in our CLM system.
- Lead technical topics on fault finding and experience sharing, including technical training for internal and external customers.
- Edit maintenance articles in CLM based on daily support work of Service Support.
- Handle internal or external technical complaints and provide product feedback to our home office to improve customer satisfaction and explore sales opportunities.
Requirements:
- At least 10 years of experience in customer services, with at least 5 years working in a multinational company.
- Excellent analytical, problem-solving, and technical skills to be effective in this role.
- Major in Electronic engineering, Industrial Automation, Nuclear Physics, or Biomedical Engineering is preferred.
- Motivating, energetic, and passionate with strong collaboration and team spirit.
- Strong communication skills with the ability to work with diverse stakeholders.
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