Technical Support Expert
3 weeks ago
Feel free to explore new opportunities with Elekta, dedicated to improving and saving lives through the development and delivery of precision radiation medicine solutions.
We are seeking a motivated and skilled Technical Support Expert to join our team. This individual will provide technical support and services to customers, including healthcare professionals, who use our products to help patients and their communities.
Key Responsibilities:
- Provide accurate and timely technical support to customers, including remote or on-site support for service engineers, partners, and customers.
- Analyze and interpret signal flow on blueprints, schematics, and wiring diagrams to ensure accurate troubleshooting and resolution.
- Stay up-to-date on new technical knowledge of our products and services to provide expert advice and support.
- Submit timely and accurate case/work order reports, service reports, and expense reports in our CLM system.
- Lead technical topics on fault finding and experience sharing, including technical training for internal and external customers.
- Edit maintenance articles in CLM based on daily support work of Service Support.
- Handle internal or external technical complaints and provide product feedback to our home office to improve customer satisfaction and explore sales opportunities.
Requirements:
- At least 10 years of experience in customer services, with at least 5 years working in a multinational company.
- Excellent analytical, problem-solving, and technical skills to be effective in this role.
- Major in Electronic engineering, Industrial Automation, Nuclear Physics, or Biomedical Engineering is preferred.
- Motivating, energetic, and passionate with strong collaboration and team spirit.
- Strong communication skills with the ability to work with diverse stakeholders.
-
Technical Support Specialist
1 month ago
Chaoyang Shi, China Elekta Full timeJob DescriptionWe are seeking a highly skilled Technical Support Expert to join our team at Elekta. As a Technical Support Expert, you will be responsible for providing technical support and assistance to our customers, including healthcare professionals who use our products to help patients and their communities.Key ResponsibilitiesProvide technical support...
-
Technical Support Expert
6 months ago
Chaoyang, China Elekta Full timeAre you a current Elekta employee? Please click here to apply through our internal career site .Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.We...
-
CDG FAS-Beijing Technical Support Specialist
1 month ago
Chaoyang Shi, China Bio-Rad Full timeJob SummarySeeking a highly skilled Technical Support Specialist to provide expert technical support for CDG products in the Beijing region, including Tianjin and Inner Mongolia. The ideal candidate will have a strong background in customer-facing technical support and experience working with medical diagnostic products.Key ResponsibilitiesProvide timely and...
-
Technical Support Specialist
1 month ago
Chaoyang Shi, China Novogene Full timeJob Summary:Novogene is seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for communicating with sales and customers to provide technical answers and customized solutions, helping the sales team achieve revenue goals. The position requires collecting and reporting market information and working...
-
Technical Support Specialist
5 days ago
Chaoyang Shi, China Elekta Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Elekta.The successful candidate will provide technical support to customers, including Service Engineers, Partners, and Customers, for various products.This role requires strong analytical, problem-solving, and technical skills, as well as excellent communication skills.Key...
-
Technical Support Specialist
1 day ago
Chaoyang Shi, China Bio-Rad Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Beijing. As a key member of our customer support team, you will be responsible for providing technical support to our clients in Beijing, Tianjin, and Inner Mongolia.Key Responsibilities:Provide timely and effective technical support to clients via phone and other...
-
Technical Support Specialist for Beijing Area
2 weeks ago
Chaoyang Shi, China Bio-Rad Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team in Beijing. As a key member of our support team, you will be responsible for providing technical assistance to customers in the Beijing area, including Tianjin and Inner Mongolia.Key Responsibilities:Provide timely and effective technical support to customers to ensure...
-
CDG FAS-Beijing Technical Support Specialist
3 weeks ago
Chaoyang Shi, China Bio-Rad Full timeAs a CDG FAS-Beijing Technical Support Specialist, you will be responsible for providing technical support to customers in the Beijing region, Tianjin, and Inner Mongolia.Key Responsibilities1. Offer comprehensive technical assistance to customers, ensuring they utilize CDG products effectively.2. Collaborate with sales and marketing teams to provide...
-
Technical Support
7 months ago
Chaoyang, China Novogene Full timeLocation: China Locations: Beijing, ChinaThe Technical Support will communicate with sales and customers to provide technical answers and customized solutions and help the sales team to achieve revenue goals. He/she will collect and report market information and will work closely with other teams within the company. The position may need to travel with sales...
-
Technical Support Engineer
4 months ago
Dongguan Shi, China Red Hat Software (Beijing) Co., LTD. Full timeAbout the job The Red Hat Global Support Services (GSS) team is looking for a Technical Support Engineer to join us in Beijing or Shenzhen, China. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for platform solutions, primarily Red Hat Enterprise...
-
Technical Specialist
3 weeks ago
Chaoyang Shi, China Novogene Full timeJob SummaryAs a Technical Support at Novogene, you will play a critical role in communicating with sales and customers to provide technical answers and solutions, helping achieve revenue goals. You will be responsible for collecting and reporting market information and collaborating closely with other teams within the company. This position may require...
-
Senior Technical Portfolio Manager
5 days ago
Chaoyang Shi, China Novogene Full timeWe are seeking a skilled Senior Technical Portfolio Manager to join our team at Novogene in Singapore.The salary for this role is estimated to be around SGD 120,000 - SGD 180,000 per annum, depending on experience.About the Role:This role involves leading revenue growth and establishing customer relationships in Singapore and Beijing. The ideal candidate...
-
Senior Diagnostic Support Specialist
1 week ago
Chaoyang Shi, China Bio-Rad Full timeBeijing is the location for this exciting opportunity to provide technical support for CDG product lines in the region, including Tianjin and Inner Mongolia.What You'll DoRegularly communicate with current clients to ensure they are using products correctly and provide thorough technical support as needed.Install, train, and troubleshoot equipment based...
-
Technical Project Manager
3 weeks ago
Chaoyang Qu, China Initiate International Full timeTechnical Project Manager Job DescriptionExciting Opportunity: Technical Project Manager - ChinaAbout Our Client: Initiate International, a global leader in innovative payment solutions, seeks a highly skilled Technical Project Manager to join its dynamic team. Our client connects millions of consumers to seamless, secure payment experiences, operating in...
-
Chaoyang Qu, China BSI Full timeAt BSI, we are seeking a highly skilled Technical and Regulatory Reviewer to join our team.Key Role Responsibilities:Develop and maintain technical expertise in key areas related to medical device quality management systems.Support improvement projects and provide technical support for ISO 13485 certification-based schemes globally.Deliver certification...
-
Technical Support Engineer
5 months ago
Dongguan Shi, China Baker Hughes Full timeAre you a Technical Support Engineer looking for a new role? Do you enjoy being part of team that provides high-quality technical support for customers? Join our Artificial Lift team We are the leader in Production Solutions. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. Our...
-
Technical Project Manager
1 month ago
Chaoyang Qu, China Initiate International Full timeExciting Opportunity: Technical Project Manager - ChinaAbout Our Client: Step into the future of payments with Initiate International, a global leader in innovative payment solutions. Trusted by some of the world's biggest brands, our client connects millions of consumers to seamless, secure payment experiences. Operating in over 65 countries and processing...
-
Technical Project Manager
3 months ago
Chaoyang Qu, China Initiate International Full timeExciting Opportunity: Technical Project Manager - China About Our Client: Step into the future of payments with our client, a global leader in innovative payment solutions. Trusted by some of the world’s biggest brands like Amazon, Netflix, Google, and Tencent, our client connects millions of consumers to seamless, secure payment experiences. Operating in...
-
Technical expert/R&D Microbiology
6 months ago
Chaoyang Qu, China BSI Full timeGreat that you're thinking about a career with BSI! Job title: Technical Specialist and Scheme Manager (Microbiology) Location : China / Japan (homebased) Are you a Microbiologist, Sterilization Engineer, or Quality Manager looking for an interesting career change? BSI hires qualified and experienced industry microbiologists to help clients navigate...
-
Technical Specialist
6 months ago
Chaoyang, China Novogene Full timeLocation: Singapore Work place: Singapore/ BeijingResponsibilities: Responsible for revenue targets on a quarter basis for the assigned portfolio and territory.Establish and maintain current and new customer relationships and work closely with internal stakeholders to facilitate a positive customer experience.Work closely with Commercial Director to develop...