Scientific Field Service Specialist
1 week ago
The Field Service Engineer plays a critical role in the success of our customers by installing, repairing, and maintaining a range of instruments in their assigned territory.
A Day in the Life:
- Provides onsite installation of instruments through upgrades, repairs, updates, and general maintenance.
- Displays integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.
- Achieves specified revenue targets, while satisfying customer from instrument repair, installs, and PM.
- Engages customers to offer and close the sale of service contracts and other service products.
- Collaborates with internal partners to resolve customer issues and improve processes.
- Ensures all reporting responsibilities of Remote Service Dispatch (RSD), Field Problem Report (FPR), and Field Service Report (FSR) submissions are met.
- Follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
- Implements Qualification & Validation Products at customer sites.
- Maintains their technical proficiency level for servicing new instruments by attending trainings, staff meetings, and remaining up-to-speed on new products, markets, customers, and competitors.
Keys to Success:
- Bachelor's degree in engineering, biology, chemistry, or a related field. Equivalent work experience and knowledge can substitute.
- 3+ years of meaningful experience with related science, engineering, and/or customer service skills.
- Proven ability to use effective questioning to identify customer needs.
- Self-motivated and willing to act as a positive influence to the team.
- Quickly adapts to change with positive and constructive feedback.
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