Field Service Engineer II

1 month ago


Hangzhou, Zhejiang, China Thermo Fisher Scientific Full time

Position Overview:

At Thermo Fisher Scientific Inc., you will play a vital role in enhancing our premier customer service by delivering outstanding laboratory instrument support. Your primary duties will encompass:

  • Executing installations, providing foundational training, conducting preventative maintenance, performing repairs, and ensuring compliance for laboratory instruments.
  • Working collaboratively with various departments to elevate the overall customer experience and guarantee smooth service integration.
  • Building and nurturing strong relationships with clients within your designated area.
  • Supporting service sales initiatives to secure additional service contracts and aid in achieving our ambitious growth objectives.
  • Contributing actively to initiatives aimed at enhancing work quality and operational efficiency.

Qualifications:

To excel in this position, candidates should meet the following criteria:

  • A Bachelor’s degree or equivalent experience in Life Sciences, Bioengineering, Machinery, Electronics, Chemistry, or Pharmacy.
  • A minimum of three years of proven experience in field service roles.
  • Exceptional communication abilities, both within the organization and with clients.
  • A strong sense of teamwork and the capacity to perform under pressure.
  • A readiness and capability to travel frequently.
  • Fluency in both written and spoken English.

At Thermo Fisher Scientific Inc., your expertise and contributions will significantly influence our mission and the broader scientific community.



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