Security Manager II

3 days ago

Hangzhou, Zhejiang, China Marriott International Full time

Job Summary

The Security Manager II assists the Director of Security in managing security operations on a daily basis. Key responsibilities include protecting and ensuring the safety of property assets, employees, guests, and property, as well as preventing and responding to accidents and fires. The Security Manager II maintains logs, certifications, and documents required by law and Standard Operating Procedures.

Candidate Profile

The ideal candidate will have a high school diploma or GED and 3 years of experience in security/loss prevention or a related field. Alternatively, a 2-year degree in Criminal Justice or a related major and 1 year of experience in security/loss prevention or a related field may be considered.

Core Work Activities

Managing Security Operations

  • Assists in developing and implementing emergency procedures.
  • Recommends follow-up action for security breaches.
  • Conducts investigations of all losses of property assets and refers to management for disposition.
  • Deploys security staff to effectively monitor and protect property assets.
  • Complies with all Corporate Security safety and security management guidelines and procedures.
  • Completes proper documentation and reports all employee accidents and general liability incidents to Claims Reporting Service.
  • Conducts periodic patrols of the entire property and parking areas.
  • Recognizes success across areas of responsibility.
  • Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
  • Implements action plans to monitor and control risk.
  • Keeps abreast of local criminal activity as it may impact the property.
  • Maintains required reports and documentation regarding patrols of the property and parking areas.
  • Inspects all security equipment and ensures it is fully functioning.
  • Provides means for obtaining necessary medical attention on a timely basis.
  • Conducts hourly employee performance appraisals according to Standard Operating Procedures.
  • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Maintains first aid and CPR certifications required for Security officers.
  • Implements local authority requirements for security and safety.

Leading Security Teams

  • Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.
  • Celebrates successes by publicly recognizing the contributions of team members.
  • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Serves as a role model to demonstrate appropriate behaviors.

Providing and Ensuring Exceptional Customer Service

  • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
  • Empowers employees to provide excellent customer service.
  • Meets quality standards and customer expectations on a daily basis.
  • Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities

  • Assists in minimizing the cost of accident claims through aggressive claims management.
  • Brings issues to the attention of Human Resources as necessary.
  • Strives to improve service performance.
  • Administers property policies fairly and consistently.

Additional Responsibilities

  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Develops and maintains a working relationship with local law enforcement authorities.
  • Informs and/or updates the executives, the peers, and the subordinates on relevant information in a timely manner.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Provides guidance in setting health and safety policies and standards.
  • Coordinates with Event Sales for VIP escort and media control for large events.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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