Field Support Technician

1 month ago


Hangzhou, Zhejiang, China ASML Full time

Position Overview

The role involves assessing and troubleshooting technical issues, ensuring effective resolutions are implemented. Collaborate with team members, clients, and field support to identify and rectify challenges.

Daily responsibilities include maintaining and enhancing equipment performance to avoid operational disruptions.

Client Interaction: Regular updates on machine performance, preventive maintenance status, and effective communication regarding machine operations with clients.

Administrative tasks include managing work orders, field service documentation, system issue reports, and generating monthly summaries. Prepare comprehensive technical reports independently and provide guidance to junior staff as necessary.

Handle tools and components for service tasks with utmost precision and quality.

Expect to dedicate over 50% of your time in controlled environments, working with both mechanical and electrical systems.

Flexibility in work hours is essential, including the willingness to work overtime when required.

Proactive communication with colleagues and a commitment to continuous learning are vital.

Adaptability to management's scheduling needs based on organizational priorities is expected.

Educational Requirements:

A Bachelor’s degree in an engineering discipline or equivalent experience is required, along with a solid understanding of mechanical systems, pneumatics, hydraulics, electronics, semiconductor processes, and relevant software.

Familiarity with safety protocols is mandatory.

Proficient oral and written communication skills in English are essential.

Personal Attributes:

Strong communication abilities and effective teamwork are crucial.

Willingness to work overtime and during holidays is necessary.

Demonstrated ownership and commitment to responsibilities.

A proactive approach to learning and a keen interest in technical details are highly valued.

Preference for local residency is noted.


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