Customer Support Specialist
7 days ago
Job Summary
We are seeking a highly skilled and experienced Customer Support Engineer to join our team at ASML. As a key member of our support team, you will be responsible for evaluating and diagnosing problems, making appropriate repairs, and working with colleagues to isolate and solve issues.
Key Responsibilities
- Evaluate and diagnose problems, making appropriate repairs and ensuring equipment is functioning optimally.
- Work with colleagues, customer, and field support to isolate and solve problems, ensuring timely resolution.
- Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
- Provide excellent customer interface, including daily machine status, PM status, machine time, and communication with customers.
- Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
- Prepare written technical reports on an independent basis and provide support and assistance to less experienced ASML or local personnel as necessary.
- Handle tools and parts for service actions with high quality.
- Work flexibly, including overtime, and be willing to accept manager/leader's flexible arrangement based on company business needs.
- Have initiative to communicate with colleagues and learn from them.
Requirements
- BS degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related.
- Knowledge of safety procedures required.
- Sufficient oral and written English level.
- Good communication skill, good cooperation with team members, flexibility for OT, working in holidays, strong ownership and commitment level, and active in learning, eager to dig into technical detail.
Preferred Qualifications
- HangZhou local residence.
What We Offer
ASML offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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