Product Support Specialist

1 month ago


Hangzhou, Zhejiang, China Werfen Full time

About the Position

Job Overview

At Werfen, we are seeking a highly skilled Product Support Specialist to join our team. As a key member of our sales function, you will be responsible for providing technical support to our customers in Zhejiang Province, ensuring that our devices operate at optimal levels.

Key Responsibilities

  • Provide technical assistance to customers, resolving issues related to device operation and application.
  • Conduct training sessions for customers on the use of our products.
  • Collect market information on our products.
  • Offer pre-sales technical support to our sales team.
  • Assist in achieving sales targets in the region.
  • Perform other tasks assigned by management.

Requirements

  • Minimum 3 years of experience in a related field, with a strong understanding of relevant technical knowledge.
  • Medical-related background, with excellent learning abilities.
  • Strong problem-solving skills.
  • Highly ethical and customer-focused individual.
  • Excellent interpersonal skills.


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