Premier Service Manager Foshan China
1 month ago
Wealth and Personal Banking (WPB)
At HSBC, we are transforming our business to become a global wealth manager with trillions in assets. Our dedicated colleagues serve millions of customers worldwide, providing products and services that best suit their needs.
About the Role
This is a customer-facing role where leadership and meeting customer needs are critical to the success of the business. As a Premier Service Manager, you will directly manage a portfolio of clients and build quality customer relationships via professional service and needs fulfillment.
Key Responsibilities
1. Support the Team Manager in delivering up-to-standard business requirements, customer satisfaction, and quality control.
2. Achieve business objectives by creating and maintaining an environment where individual performance is aligned with WPB business objectives while providing the highest service standards.
3. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Requirements
To be successful in the role, you should meet the following requirements:
1. Proven ability in relationship management in the Retail sector.
2. Broad knowledge of full range of retail banking and wealth management products and services.
3. Demonstrate behaviours consistent with HSBC Values.
4. Proven adherence to controls and compliance with no significant breaches.
5. Excellent interpersonal skills, with a particular emphasis on driving.
6. Problem-solving skills.
7. Communication skills.
8. Good team player and well-organized.
9. Good spoken and written English.
10. Good spoken Cantonese can be a plus.
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