Premier Service Manager Foshan China

3 weeks ago

Foshan, Guangdong, China HSBC Full time

Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth manager with trillions in assets.

Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors, and ultra-high-net-worth individuals.

We provide products and services such as bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, wealth management, and private banking, that best suit our customers' needs.

We are currently seeking an experienced professional to fill this role.

In this role, you will:

The role is a customer-facing position over a contact centre platform where leadership and meeting customer needs are critical to the business's success. The role involves directly managing a portfolio of clients and building quality customer relationships via professional service and needs fulfilment.

Key responsibilities include supporting the Team Manager in delivering up-to-standard business requirements, customer satisfaction, and quality control. You will achieve this by creating and maintaining an environment where individual performance in achieving WPB business objectives while providing the highest service standards is paramount.

Additionally, you will ensure the business is effectively run in accordance with the WPB Target Operating Model (TOM). In delivering business objectives, role holders must maintain the highest standards of risk management, control, and compliance required by the Group, closely managing and driving the individual and collective performance of the team.

Implementation of the IC TOM requires the role holder to implement the Group standards in customer contact strategy and delivery of those standards in accordance with any country-specific requirements based upon a good understanding of the customers, the potential customer base, local market conditions, and competitor activity.

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Requirements:

To be successful in the role, you should meet the following requirements:

1. Knowledge & Experience:

1) Proven ability in relationship management in the Retail sector.

2) Broad knowledge of full range of retail banking and wealth management products and services.

3) Demonstrate behaviours consistent with HSBC Values.

4) Proven adherence to controls and compliance with no significant breaches.

2. Skills:

1) Excellent interpersonal skills, with a particular emphasis upon driving.

2) Problem-solving skills.

3) Communication skills.

4) Good team player and well-organised.

5) Good spoken and written English.

6) Good spoken Cantonese can be a plus.

3. Accreditations:

1) Attain appropriate professional and regulatory qualifications as required by market.

2) Attain any internal standards as required by HBCN.

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