Customer Service Technician

4 weeks ago


Suzhou, Jiangsu, China FICOSA Full time

MISSION

Our Customer Service Technician will be responsible for identifying client-specific needs and prioritizing their fulfillment.

GENERAL FUNCTIONS

  • Update client requests and validate pending or planned deliveries.
  • Analyze customer program variations according to Logistics Agreements.
  • Identify potential risks and provide alarm notifications.
  • Develop delivery plans for customers.
  • Organize urgent transports and manage client packaging.
  • Review client charges and participate in charge committees.
  • Implement continuous improvement activities and observe Ficosa's Code of Ethics.
  • Collaborate with the OHSE and Quality department.

POSITION REQUIREMENTS

Academic background: Secondary or Vocational Training or Medium degree.

Languages: English.

Experience: 2 years in a similar position.

ADDITIONAL TRAINING

Logistics.

Ficosa is an equal opportunity employer, committed to diversity and sustainability.


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