Customer Service Technician
4 weeks ago
MISSION
Our Customer Service Technician will be responsible for identifying client-specific needs and prioritizing their fulfillment.
GENERAL FUNCTIONS
- Update client requests and validate pending or planned deliveries.
- Analyze customer program variations according to Logistics Agreements.
- Identify potential risks and provide alarm notifications.
- Develop delivery plans for customers.
- Organize urgent transports and manage client packaging.
- Review client charges and participate in charge committees.
- Implement continuous improvement activities and observe Ficosa's Code of Ethics.
- Collaborate with the OHSE and Quality department.
POSITION REQUIREMENTS
Academic background: Secondary or Vocational Training or Medium degree.
Languages: English.
Experience: 2 years in a similar position.
ADDITIONAL TRAINING
Logistics.
Ficosa is an equal opportunity employer, committed to diversity and sustainability.
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